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Healthwatch Manchester

Healthwatch Manchester is a charity here to champion the opinions and voices of local people that use health and social care services in Manchester. We are here to give people a powerful voice to influence and improve services across Manchester by engaging with those who plan, run and regulate services.

Updated:
22 February 2019
Location:
North West
Sectors:
Care, Charity, Community organisations, Emergency Services Sector, Health, Hospices, Hospitals and Hospital Trusts, Research Sector, Social Care, Voluntary, Voluntary Sector
Local Alliances:
Manchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We can actively work on statement 2: 'I know that the services are designed around me and my needs'  - Healthwatch provides a voice to Dementia service users to ensure that the services fit their needs. Through our Community Champion programme, volunteers visit Dementia Cafes to listen to service users and their carers. This information can be used to help improve services. 

We can actively work on statement 4: 'I have the knowledge and know-how to get what I need'  -  helping to provide information, and sign-posting services.

We can work with service providers and commissioners to ensure the other statements are also taken forward. We will also encourage our volunteers to be trained as Dementia Friends. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a small organization, most of our activities are supported by volunteers. Our ability to continue our support for the DAA will depend on our ongoing volunteer level and our ability to attract volunteers to work in this area.

2. Actions

  • Signposting services

    We can actively work on statement 4: 'I have the knowledge and know-how to get what I need'  -  helping to provide information, and sign-posting services.

    Status:
    Being implemented
  • Feedback from service users

    Through our Community Champion programme, volunteers visit Dementia Cafes to listen to service users and their carers. This information can be used to help improve services. 

    Status:
    Delivery
  • Training volunteers

    We will encourage our volunteers to be trained as Dementia Friends.

    Status:
    Being implemented