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Crossroads Care Hereford

Crossroads Care Herefordshire is a specialist charitable organisation who, through our not for profit care agency, provide practical help, support and social opportunities to carers and those they care for across all ages and disabilities.

1 March 2018
West Midlands
Charity, Children Young People and Students, Communication, Community organisations, Domiciliary Care, Health, Voluntary, Voluntary Sector
Local Alliances:
Herefordshire Dementia Action Alliance, Dementia Friendly Leominster

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Crossroads Care work closely with carers and people living with dementia, contributing to delivering better outcomes for them as well as meeting their own personal goals and overcoming their difficulties.

This is achieved through working together with families across many different services.  From Active Living Groups, where Crossroads Care have a specialist dementia support team running social opportunities, to support planning in the home, where Carers Support Planners work alongside carers and their families to overcome any difficulties and aim to increase their Health and Wellbeing.

Crossroads Care employ fully trained Support Workers who are able to provide respite support to unpaid carers, allowing them to have a break from their caring role.  This is through a non-profit care agency. 

Crossroads Care also run regular events for carers and their families, as well as opportunities for people living with dementia to attend independently.  

All staff employed by Crossroads receive Dementia Friends Training.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Working closely alongside people living with dementia can bring challenges from the perspective of the organisation.

One of the main challenges that we face, is being flexible enough to meet the needs of every individual.  It is important to treat everybody individually because everybody has different experiences and a range of needs.  Planning events, activities and support can be a challenge when trying to accommodate so many different personalities.

2. Actions

  • We will continue to develop new partnerships and work to develop dementia friendly communities

    We will work with partners to develop more dementia friendly communities in our geographical areas. It is planned this will include, but not be limited to; active participation with local alliances, building relationships with non-care organisations and increasing the number of dementia friends.

    Being implemented

    2017 - First Quarter Update

    New member

  • We will offer Dementia Awareness / Dementia Friends sessions to carers and to other organisations

    We will offer Dementia Friends sessions to carers supporting people with a diagnosis of Dementia. 

    The  sessions will cover techniques around how to manage the person they support, what they can achieve through reminiscence and keeping the cared for person empowered by offering empathy but ensuring comfort.

    We also offer these sessions to employees of other organisations across the county to ensure we continue to promote Dementia Friendly Communities. 


    2017 - First Quarter Update

    New member

  • We will offer Active Living Day Support sessions

    Through our Hereford based Active Living Day support Sessions we offer regular respite to carers as well as meaningful activities and engagement to those they support in a safe, dementia friendly environment.

    The sessions offer seasonal activities such as craft and cooking sessions, outdoor recreation use and reminiscence activities designed to help to engage those with moderate to severe Dementia.

    The centre offers drop in sessions for Social Workers and other professionals to visit us with a view to referring potential new clients. 

    We are planning a series of Carers Clinics across the county to gain feedback and establish if any further rural communities would benefit from the Active Living sessions. 


    2017 - First Quarter Update

    New member