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Crossgates Shopping Centre

Crossgates Shopping Centre operates in Crossgates, serving local and wider Leeds community. As well as providing a shopping outlet for customers, we also support events through partnership with charities such as St Gemma's Hospice and Carers Leeds.

16 February 2017
Yorkshire and Humber
Businesses and shops
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We at Crossgates Shopping Centre have a lot of vulnerable customers and customers with additional needs. We believe its important that our shopping is accessible for all the community, including people living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges will be encouraging everyone to play their part in making the shopping centre dementia friendly. We will try to overcome this by providing opportunities and plenty of information for engagement in dementia friendly, such as holding information sessions for staff.

2. Actions

  • Staff Awareness Training Session

    We will hold a session to give out information about dementia, including the basics about what dementia is and how we can best support them. The aim of these two sessions is to educate our security and cleaning staff in the role they play in supporting our customers with dementia.

  • Raising opportunities and awareness for retailers

    After our staff have had awareness training, we aim to provide a dementia friends session for the retailers in the shopping centre. We will advertise the session to all managers of our retail shops.

  • Checking environment is dementia friendly

    We will hold an environment check of the building to ensure all signposting is clear, and our centre is as dementia friendly as possible.