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Ipswich Building Society

Ipswich Building Society is an independent mutual, owned by our members, who we’ve helped to buy a home and save for the future since 1849. We place members at the heart of our organisation, and we’re here to help the community because it’s the one we live in too. We do this through our financial education programmes, volunteering, and financial support for charity and community organisations.

20 May 2018
East of England
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ipswich Building Society has 9 branches across Suffolk and 65,000 members. We’re here to provide great service, and build up lasting relationships. This means we need to support members – whether that’s through tools such as having large print items and hearing aid loops, through to having trained staff able to support those with dementia.

 Within the Hadleigh branch we pledge to work with the Dementia Action Alliance to make our branch dementia friendly – through a review of our branch environment, staff training and awareness raising.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Although we have some members of staff who are Dementia Friends, we are keen to increase awareness and training. 

Member website


2. Actions

  • To raise awareness and understanding of Dementia with our staff and members.

    Provide all member facing staff with a basic understanding of dementia by engaging them to complete a dementia friend’s information session as part of their training.  To hold a Dementia Information Session in branch for our members. 


    2017 - First Quarter Update

    New Member

  • Working towards creating a dementia friendly environment

    By completing an environmental check list for the branch will help to create a long term plan for environmental change.   We understand that our environment can have a big impact on someone with dementia.

    We will look to make small changes to layout or signage, for example, can go a long way to reducing stress and confusion.

    • Ensure clear signage
    • Provide a quiet space where people can take time out if they need to.
    • Ensure counters are well lit and maintain a good level of light 

    2017 - First Quarter Update

    New Member

  • Responding to individuals needs and being aware of vulnerable members.

    To have a Dementia Champion based at the branch who can become a point of contact for a member with dementia and support their colleagues with vulnerability issues.  All other staff members to attend an Information Session and become Dementia Friends. Staff will be more aware of a member’s dementia and their background in order to assist them and become a familiar face that they can rely on. They would then be more likely to identify if member health is deteriorating or a requirement for further assistance in the services they require.


    2017 - First Quarter Update

    New Member

  • Support the work of the Hadleigh Dementia Action Alliance

    Ipswich Building Society would support the work of the local action alliance, through online (social media) and offline (by displaying a dementia friendly sticker in our window).

    Consideration would be made to hosting a fundraising event on behalf of the Alliance. 



    2017 - First Quarter Update

    New Member