Hampshire Libraries, Ringwood

Public Library

Updated:
24 January 2017
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Dementia awareness training is part of induction for new staff.There is also a programme of general customer care training. Staff try to tailor attitudes, verbal communication and services we provide in public facing roles to take account of difficulties experienced by people with dementia. We try to provide a physical environment that is welcoming and easily navigated

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Visits by other library users and services and events provided for them eg children, teenagers, adults with learning difficulties may not always be compatible with environment best suited to people with dementia and we have to juggle these priorities.

Some library admin and services are varied and sometimes difficult to explain simply.

New staff may not be aware of individual needs of regular customers.

We may not be able to change the décor or layout of the library.

 

Member website

www.hants.gov.uk/libray

2. Actions

  • Dementia Awareness raising for staff

    We will make our customer facing staff dementia aware e.g. free Dementia Friends sessions, in-house training etc.

    Achieve by: Induction training delivered by Library dementia champion

    Status:
    Being implemented
  • Dementia Friendly Helper always available

    We will ensure there is a ‘Dementia Friendly’ person on duty at all times by including Dementia Awareness in our induction/training process

     

    Status:
    Being implemented
  • Promote quiet time for library visits

    Achieve by: Adding sentence to “What’s On” leaflet pointing out Friday afternoons before 3.30 as a quieter time to visit

    Status:
    Planning
  • Spread dementia awareness

    Set up dementia friends session in May 2017

    Status:
    Planning
  • Promote quiet time for library visits

    Achieve by: Adding sentence to “What’s On” leaflet pointing out Friday afternoons before 3.30 as a quieter time to visit

    Status:
    Planning