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Falmouth Town Council

30 October 2013
South West
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 
  • By enabling people living with dementia to be part of the community and continue to do daily and social activities.
  • Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Lack of knowledge amongst our staff/community.
  • Limited time, resources and/ or a stretched budget.

2. Actions

  • Training and awareness

    We will distribute the FDAA booklet, How to help customers with dementia


    2015 - First Quarter Update

    All staff and councillors handed a copy of FDAA booklet How to help customers with dementia

  • Facilities

    We will look at our facilities and if we can we will make things easier, ensuring signs are clear and appropriately placed


    2015 - First Quarter Update

    Access audit undertaken, town manager - awareness with traders

  • Practices/Policies

    We will review our practices and policies which may affect a person with dementia


    2015 - First Quarter Update

    Regular audits carried out