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Skipton Building Society (Keighley)

Skipton Building Society is the UKs fourth largest building society, established in 1853, it has a rich heritage that has spanned over 160 years. We have had a branch here in Keighley since 1966 and are 1 of 95 branches across the UK. As a mutual society, we are owned by our members, not shareholders. We provide ourselves on treating all of our customers as individuals and providing straightforward, good value products & services along with all the help and support our customers need.

11 April 2017
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Bradford District Dementia Action Alliance, Kirklees Dementia Action Alliance, Calderdale Dementia Action Alliance, Skipton & South Craven Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Here at Skipton, we want to help our customers plan for "For Life Ahead" and its really important that we know how to support our customers who may have very differing needs. We've all completed training on how to identify & help Vulnerable Customers in our Community. We also have special procedures in place to protect our customers & also to make sure our teams understand what we can do to make processes & procedures less frustrating for customers who be living with Dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Putting our customers at the heart of everything we do whilst maintaining high levels of compliance & security for our members. Having the ability to spot different behaviours which may subtly identify a vulnerable customer if we know what we are looking out for.

2. Actions

  • Team awareness & understanding of Dementia

    Sandra Kelly from Dementia Friendly Keighley came to our Morning Training Session on the 28th of September 2016. We spent an hour learning about Dementia & sharing experiences both personal & professional. The session really helped us think about ways we could support our customers living with Dementia.

  • Encourage our customers to vote for Dementia Friendly Keighley in our Grassroots Giving Community Campaign

    163 Winners Announced - Dementia Friendly Keighley were voted for and were one of the 163 Winners for 2016 receiving £500.

    377 shortlisted organisations and over 38,000 votes cast, we’re ready to reveal the 163 winners for Grassroots Giving 2016.

    In what has, once again, been a truly inspiring community campaign we are pleased to name the groups that will receive the pots of £500 to help them achieve their dreams and aspirations.

    Applications came in from across the UK in a bid to receive a share of the £81,500 Grassroots Giving donation. Thousands of people got involved, voting online and in their local Branches for their favourite group. This year we received over 38,000 votes, compared to 30,000 last year, and once again we all got behind our Grassroots Giving community initiative. We know many colleagues are involved in groups and organisations which have been successful in 2016.

    So, who are the winners – click the link below to find out!

  • Attend the Dementia Friendly Keighley AGM on the 27th of January 2017

    Attend the AGM to see what plans there are for 2017 & how the team at Skipton Building Society Keighley & beyond can get involved in supporting this community group whilst raising funds & awareness.

    Being implemented
  • Dementia Friendly Environment

    Make sure that our branch is as Dementia Friendly as possible by offering privacy, a quiet space, above all time & patience for our customers to be able to complete their business without feeling anxious or pressured in any way.Supportive team members.

    Being implemented
  • Raise awareness with our customers

    Wear our badges with pride & display our window sticker so that customers & carers are aware that we understand their situation & have had training which will support then in their activities within the branch. Display local DAA information on our notice boards & have posters displayed on our Community Board.