Your Life Management Services

YourLife Management Services Limited is our joint venture company with McCarthy & Stone, which manages all of the Assisted Living developments they build. YourLife is a rapidly growing national company currently managing over 65 Assisted Living developments across the country, with a busy expansion programme over the next 5 years. YourLife services include: • Staff on site 24 hours - an Estate Manager and duty team managers who between them provide 24-hour cover on a development • Communal facilities - including a Lounge, Function Room, Guest Suite, Laundry Room and Scooter Store, as well as a Restaurant where a midday meal is available for purchase every day of the year • Domestic Assistance - an hour of help is available every week as part of the service charge to assist with domestic work. Additional help can be purchased as required. • Personal Care - available by individual arrangement can be provided by our own staff as YourLife is registered to provide domiciliary care. Services can be tailored to meet the needs of a homeowner with the costs met by the individual

Updated:
19 February 2018
Location:
National
Sectors:
Care, Domiciliary Care, Housing Sector

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our overarching aim is to meet the challenge of supporting people with dementia and their carers or family members. Through this challenge we aim to create an environment that is inclusive, accepting and promotes quality of life for people living with dementia.

To achieve this, we will:

Ensure that all staff are Dementia Friends and other learning opportunities are made available; we will give the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.Use an organisation-wide approach signals that dementia awareness is important for everyone. Provide multiple and varied opportunities for staff involvement can reveal individual interests, skills and passions.Use a community development approach can help build capacity and lead to flexibility of approach, greater staff engagement, and a sense of ownership from the bottom up.Identifying and highlighting people living with dementia in our developments and creating a personalised pathway of support for that individual and family members.Promote the importance of Dementia Friendly Environments in our annual review of developments.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have various challenges to conquer that include -

Ensuring we are meeting the needs of all our staff across the country.Being confident that we have effective management systems in place to support staff to lead and inspire our developments.Challenging values and attitudes amongst some staff and homeowners about dementia.Encouraging family to access us for support and guidance at every stage of the dementia journey.Meeting the needs of people with dementia throughout the course of their journey.

2. Actions

  • Promote Dementia Friends initiative to all our staff members.

    Ensure that all staff are Dementia Friends and other learning opportunities are made available; we will give the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.

    Status:
    Completed

    2018 - First Quarter Update

    The Dementia Friends iniaitive is now available to all staff members compnay wide and they will be able to access this with ease.

  • Dementia Friendly Person Centred Care plans and review documents in our developments

    Our care plan documents and care plan review documents have been amended to become dementia friendly. We offer an alternative style of care plan to ensure people with dementia are able to understand their care plan easier and highlights the important aspects on individuals care and lifestyle. All documentation is based on the Helen Sanderson person centred care model which is recognised country wide for its excellence.

    Status:
    Completed

    2018 - First Quarter Update

    All new care plan paperwork and care review paperwork has been disseminated to all of our developments countrywide. There will be example copies of each document along with a guidance video and document to ensure all teams understand how to use the paperowkr proficiently.

  • Dementia Toolkit

    The Dementia Toolkit has been designed to ensure that across all of our developments have the opportunity to access a range of information and support for people living with dementia, staff members who are delivering care and importantly family members and loved ones who could be providing informal care and are on the emotional journey of dementia also. The toolkit highlights and focuses on a range of areas and can help support people to live a better quality of life, provide a better standard of care and embrace people’s rights who are living with dementia. The toolkit is available to access across all of developments and available business wide for our office staff regionally.

    Status:
    Completed

    2018 - First Quarter Update

    Our Demnetia Toolkit has been designed and disseminated to all of our developments business and will ensure consistency and best practice.

  • Identifying individuals and creating personalised pathways of support for people living with dementia.

    Identifying and highlighting people living with dementia in our developments and creating a personalised pathway of support for that individual and family members. This will include a full analysis of their current support needs and factor in the additional support we can offer the individual.

    Status:
    Completed

    2018 - First Quarter Update

    We have implemented a Dementia Toolkit which is to be business wide which will ensure people with dementia and family/loved ones around them will be able to access personalised support to meet their needs. It will also ensure our staff members and managemnet teams are able to support people quicker and with ease.

  • Commit to the principles outlined in the Alzheimers Society Dementia Friendly Housing Charter

    The dementia-friendly housing charter seeks to make the housing sector including housing organisations, corporate bodies and sector professionals aware of the challenges of living with dementia so that it can improve home environments for people with the condition. We have actively been engaged in the design and content of the charter and have pledged to play a key role in implementing the principles outlined.

    Status:
    Completed

    2018 - First Quarter Update

    We are continuing to embrace the principles of the charter and ensure best practice in each of the areas is being achieved business wide.