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Your Life Management Services

YourLife Management Services Limited is our joint venture company with McCarthy & Stone, which manages all of the Assisted Living developments they build. YourLife is a rapidly growing national company currently managing over 65 Assisted Living developments across the country, with a busy expansion programme over the next 5 years. YourLife services include: • Staff on site 24 hours - an Estate Manager and duty team managers who between them provide 24-hour cover on a development • Communal facilities - including a Lounge, Function Room, Guest Suite, Laundry Room and Scooter Store, as well as a Restaurant where a midday meal is available for purchase every day of the year • Domestic Assistance - an hour of help is available every week as part of the service charge to assist with domestic work. Additional help can be purchased as required. • Personal Care - available by individual arrangement can be provided by our own staff as YourLife is registered to provide domiciliary care. Services can be tailored to meet the needs of a homeowner with the costs met by the individual

8 April 2019
Care, Domiciliary Care, Housing Sector
Local Alliances:
Dementia Friendly Bournemouth

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our overarching aim is to meet the challenge of supporting people with dementia and their carers or family members. Through this challenge we aim to create an environment that is inclusive, accepting and promotes quality of life for people living with dementia.

We promote and encourage -







2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have various challenges to conquer that include -

Ensuring we are meeting the needs of all our staff across the country. Being confident that we have effective management systems in place to support staff to lead and inspire our developments. Challenging values and attitudes amongst some staff and homeowners about dementia. Encouraging family to access us for support and guidance at every stage of the dementia journey. Meeting the needs of people with dementia throughout the course of their journey.

2. Actions

  • Promote Dementia Friends initiative to all our staff members.

    Ensure that all staff are Dementia Friends and other learning opportunities are made available; we will give the training necessary for their roles to deliver high quality services for people living with dementia. We will also proactively promote learning opportunities to further enhance staff understanding of dementia through our in house Dementia Champions initiative.


    2018 - First Quarter Update

    The Dementia Friends iniaitive is now available to all staff members compnay wide and they will be able to access this with ease.

  • 2019 - Improved dementia training for staff

    We will look to improve our dementia training for our staff teams in our developments from 2019. We understand the great work that is being done by our care teams and we want to ensure we continue to encourage and equip our staff with the best tools and knowledge base to work from. The training needs to support staff to recognise when people are distressed and displaying any behavioural and psychological symptoms of dementia and identify what might be triggering it and find better ways to support them.

    Being implemented
  • 2019 - Dining with Dignity - Texture Modified Foods

    From 2019 we will be offering a menu for people who require texture-modified food diets. We have recognised that we need to be offering a suitable, nutritional diet for people who require TMF to ensure that they can continue to engage in their community well and live a good quality of life. We will also ensure that we are offering dementia friendly dinnerware for people who require this option. We are also ensuring that all our catering teams onsite are Dementia Friends, so that they can understand the impact it can have on people.

  • Dementia Friendly Person Centred Care plans and review documents in our developments

    Our care plan documents and care plan review documents have been amended to become dementia friendly. We offer an alternative style of care plan to ensure people with dementia are able to understand their care plan easier and highlights the important aspects on individuals care and lifestyle. All documentation is based on the Helen Sanderson person centred care model which is recognised country wide for its excellence.


    2018 - First Quarter Update

    All new care plan paperwork and care review paperwork has been disseminated to all of our developments countrywide. There will be example copies of each document along with a guidance video and document to ensure all teams understand how to use the paperowkr proficiently.

  • Dementia Toolkit

    The Dementia Toolkit has been designed to ensure that across all of our developments have the opportunity to access a range of information and support for people living with dementia, staff members who are delivering care and importantly family members and loved ones who could be providing informal care and are on the emotional journey of dementia also. The toolkit highlights and focuses on a range of areas and can help support people to live a better quality of life, provide a better standard of care and embrace people’s rights who are living with dementia. The toolkit is available to access across all of developments and available business wide for our office staff regionally.


    2018 - Third Quarter Update

    We have improved the content of our Dementia Toolkit to ensure we have information and support available on -

    - LGBT and Dementia

    - BAME and Dementia

    - Fire Safety and Person Centred Risk Assessments which help support 'Safe and Well' visits to vulnerable adults

    - ABCD Flowcharts to help highlight key pointers to our staff to think about when an individual is experiencing any BPSD. This will help support staff to understand a person better.

    2018 - First Quarter Update

    Our Demnetia Toolkit has been designed and disseminated to all of our developments business and will ensure consistency and best practice.

  • 2018 - Your Life Dementia Champions

    We have started the process of ensuring there is one staff member on each development who is a Your Life Dementia Champion. The role assumes the person will be/can - A guide, supporter, mentor, and change agent. Challenge poor practice in an appropriate manner using the tools provided to you. Promote the wellbeing of people living with dementia in your developments. Promote a person centred approach and be a model for good practice. Support relatives and carers thus enhancing their wellbeing and enabling them to continue in their caring role. Raise awareness, share information and knowledge. Provide on-going support in the workplace. We currently have 20 champions in place and will encourage more over the next months.
    Being implemented
  • 2018 - Dementia Voices – A support group for carers and people living with dementia.

    We have just started our ‘Dementia Voices’ initiative across a selection of our developments to empower those affected by dementia. It is a group for people living with dementia, family members and loved ones affected by dementia that will help shape our services and policies to help us achieve a better quality of life for both the person and the people around them. We aim to have run 3 groups by November 2018.

    Being implemented

    2018 - Second Quarter Update

    Sheffield Dementia Voices

    We have completed our first Dementia Voices group in Sheffield with a good attendance. The sessions hihglighted to us that we needed more personalised and effective support for informal carers and family members. This group has helped us shape our website content and spoke opnely about how we can improve care and support for their loved ones.

  • 2018 - Support for our Sales representatives

    We have recognised that an important part of the journey is the sales process individuals and families will experience when purchasing a property from McCarthy & Stone. We are now supporting the sales arm of our company to ensure our sales teams have the correct knowledge of dementia and its effects, whilst still being able to provide effective support for the person and family around the type of services we offer and the dementia support we provide. All our new sales representatives will become Dementia Friends and receive a short training session on induction into the company. We are also providing each sales member with a dementia support guide to help families and people living with dementia during the sales process.

    Being implemented
  • 2018 - Family and Informal Carers Dementia Support Website

    Following our first Dementia Voices group run with family members and people living with dementia they expressed that they didn’t know where to turn for support. They asked for openness and clarity in what support we offer so we have finalised a carers portal that they can access and use that will help highlight different aspects to the dementia journey and offer a chance for them to access the information they need.

  • Identifying individuals and creating personalised pathways of support for people living with dementia.

    Identifying and highlighting people living with dementia in our developments and creating a personalised pathway of support for that individual and family members. This will include a full analysis of their current support needs and factor in the additional support we can offer the individual.


    2018 - First Quarter Update

    We have implemented a Dementia Toolkit which is to be business wide which will ensure people with dementia and family/loved ones around them will be able to access personalised support to meet their needs. It will also ensure our staff members and managemnet teams are able to support people quicker and with ease.

  • Commit to the principles outlined in the Alzheimers Society Dementia Friendly Housing Charter

    The dementia-friendly housing charter seeks to make the housing sector including housing organisations, corporate bodies and sector professionals aware of the challenges of living with dementia so that it can improve home environments for people with the condition. We have actively been engaged in the design and content of the charter and have pledged to play a key role in implementing the principles outlined.


    2018 - First Quarter Update

    We are continuing to embrace the principles of the charter and ensure best practice in each of the areas is being achieved business wide.