Walsall Libraries

Walsall Libraries provide Library and Information resources to all sections of the community, including people with dementia and their carers, through a variety of user friendly formats such as music and spoken word and a range of delivery methods including Home Library Service for people who are unable to access traditional service points.

Updated:
16 January 2017
Location:
West Midlands
Sectors:
Recreation, Local Authorities

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Explore funding opportunities to secure a bid which will enable us to provide services more effectively.
  • Allow staff the time to take part in dementia training as part of our annual training plan so we are able to identify customers with dementia in order to help them.
  • Work in partnership with appropriate local organisations who are dealing with people with dementia such as Manor Hospital, Public Health, Residential Homes and Walsall Housing Group to promote dementia friendly Walsall libraries.
  • Produce attractive and appropriate publicity material including booklists and bookmarks in order to promote our dementia friendly services to individuals and organisations.
  • Continue to provide our excellent Home Library Service which will particularly address the needs of people with dementia and support their carers.
  • Develop dementia friendly areas within our libraries and ensure that our venues conform to accepted standards of access provision in terms of signage and lighting.
  • Invite and encourage group visits of people with dementia and carers in order to raise awareness and get their feedback on our library environment and provision.
  • Continue to promote relevant library services at outreach activities, dementia cafes, Residential Homes in order to raise the profile of this service as well as to create more awareness and greater understanding.
  • Rollout “Safe places scheme” to other libraries within Walsall.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • We have gone through staffing restructure a few years ago which has seen reduced levels of staff across the service and ongoing financial restraints are factors which could compromise the extent of our provision in this area.
  • Being able to identify people with dementia and their needs so that we can serve them better in the borough of Walsall.
  • Identifying carers of people with dementia so that we can serve them appropriately and help others to be responsive to their needs.
  • Being able to convey our message to the people of Walsall that our libraries are dementia friendly and our staff are appropriately trained to cater for the needs of people with dementia and their carers.

2. Actions

  • Walsall Libraries will provide safe places and a range of resources suitable for people with dementia and their carers

    • Borough wide provision of Library and Information resources to all sections of the community, including people with dementia and their carers, through a variety of user friendly formats such as music and spoken word and a range of delivery methods.
    • Special collections such as Books on Prescription for institutions and individuals caring for people with dementia which include specific book resources for those affected directly and information books for carers and health professionals.
    • Walsall Central Library is a “safe place” under “Safe places scheme” where people with dementia and carers’ groups can visit or get together to seek help and support.
    • We have staff trained in Customer Care who have a friendly attitude to customers and time allowing will spend time with customers with dementia to find out their information needs.
    • We do have Knitter and Natter groups and other social gatherings where people can come and talk to other people. 
    Status:
    Delivery

    2017 - First Quarter Update

    New member

  • Ensure equal access to all sections of the community especially housebound, elderly and vulnerable people.

    • Provide Home Library Service for people who are unable to access traditional service points which helps to support independent living.
    • Attend Dementia cafes to raise awareness of library provision.
    • Support the general health and wellbeing of the community which will always include provision for people with dementia and their carers.
    Status:
    Delivery

    2017 - First Quarter Update

    New member

  • Provide comprehensive staff training to raise awareness about dementia.

    • Continue to provide staff training in order to improve their awareness and understanding of dementia.
    • Participate in local and national campaigns such as Health Information Week, World Mental Health Day, etc.
    Status:
    Planning

    2017 - First Quarter Update

    New member