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Healthwatch Shropshire

Healthwatch Shropshire is the health and social care champion for people and local communities in Shropshire. We are here to help make sure everyone gets the best from their health and social care services – also that those services are as good as they can be and work in a joined up way. We aim to give patients, service users, carers and the wider public a real say in the way health and social care services are run. We always aim to be transparent and approachable. We are here for both individuals and organisations in local communities – and to work with health and social care providers. We have the right to visit, unannounced if needed, places providing health and social care ,– including hospitals, GP practices, dentists, pharmacists, residential homes and home care services – then report and publicise what we find. We call these visits ‘Enter and View’. We also go out into communities, working with established groups and charities, to hold meetings and events, gather evidence and ask for opinions on specific issues. Healthwatch Shropshire is independent and has real clout. We have a duty to challenge poor care where we find it. We have a seat on the Shropshire Health and Wellbeing Board, which makes decisions about how the NHS, local councils and social care organisations deliver their services. Our team of staff and volunteers work with individuals, groups and communities, plus health and social care professionals and service volunteers.

8 January 2018
West Midlands
Care, Community organisations, Health, Voluntary Sector
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

In Shropshire we will make sure that the voices of people with Dementia and their loved ones are being heard, and that their experiences are being used to shape local services to meet their needs.  We will continue to raise awareness and gather feedback and use it to influence change.

We have conducted focused engagement and research to highlight the issues faced by people in Shropshire with Dementia and their carers, this information was used to facilitate joint working to inform the refresh of ‘Shropshire’s Dementia Strategy’ and associated action plan.  In addition to this we have hosted workshops for dementia care providers and have used this to gather intelligence for future planning.

We often visit specialist Dementia care facilities when conducting Enter and View visits. We will ensure that all of our Enter and view volunteers have an understanding of the needs of a resident with Dementia and know what to look for on a visit. They will also treat every resident with dignity and respect making sure that their individual views are heard.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a large rural area and it is a challenge to make sure there is an equitable service across the County. Another challenge is to get services to collaborate and improve integration.  With financial and organisational pressures it may well be a challenge to get commissioners and providers to enact change based on service user feedback.

 We also run the Shropshire Independent NHS Health Complaints  Advocacy Service.

2. Actions

  • Dementia awareness training

    All staff should have appropriate Dementia awareness training.

    This level of training should extend to our ‘Enter and View’ authorised representatives,  volunteers and all of Healthwatch Shropshire board members.


    2017 - First Quarter Update

    New member

    all our volunteers, board and staff members have now had Dementia Awareness Training. Any volunteers, staff or board members will be offer this training too. this will be an on going action.

  • Information and signposting

    Staff to have an understanding of all services and support provided locally.  Staff to be able to signpost and advise people with Dementia and their loved ones where to get help and support.

    Continue to develop links with Alzheimer Society and the DAA to make sure that relevant information is disseminated so that people can find information and advice as quickly and easily as possible.  Including the use of our website and social media to publicise events and campaigns.


    2017 - First Quarter Update

    New member

  • We will continue to gather and share feedback from Shropshire residents on their experiences of Dementia services to monitor the implementation of the Dementia Strategy for Shropshire

    During 2016 we have been involved in the steering groups to redesign the Shropshire Dementia Strategy and Action Plan. This has been a collaborative piece of work spanning organisations across Shropshire and Telford and Wrekin.

    The final report will be presented to the local Health and Wellbeing Board at the same time as the final report for the HWS collaboration project.

    We will build on this previous work, to ensure that people’s voices are heard and listened to as the Action Plan is implemented.


    2017 - First Quarter Update

    New member

  • Dementia Champion

    We would like a member of our organisation to become a Dementia Champion in 2018. This would enable us to keep our staff and volunteer skill base updated and help to improve Dementia Awareness in the wider community.