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Norfolk and Norwich University Hospitals NHS Foundation Trust

The Norfolk and Norwich University Hospitals NHS Foundation Trust consists of the Norfolk and Norwich University Hospital and Cromer Hospital, with some services available at other sites across Norwich. Every year our staff of more than 7,000 provide acute hospital care to more than 822,500 people from Norfolk, from neighbouring counties and from further afield. Our patients are referred to us by around 100 local GP practices but also from other acute hospitals around the country. We provide a full range of acute clinical services, including more specialist services such as oncology and radiotherapy, neonatology, orthopaedics, plastic surgery, ophthalmology, rheumatology, paediatric medicine and surgery. We also work closely with the University of East Anglia’s Faculty of Medicine and Health Sciences to train health professionals and undertake clinical research. We have world class facilities, highly skilled staff and are rated highly by our patients for our quality of care.

11 January 2018
East of England
Hospitals and Hospital Trusts
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

In addition to supporting Norwich City Dementia Action Alliance initiatives we pledge to:

Engage with carers to complete ‘This is Me booklets’ which assist person centred care for our patients who are living with dementia

Provide specialist support , advice and wellbeing activities from our dementia support team for people living with dementia and their carers

Refer patients we suspect may have dementia for memory assessment Continue to seek ways of adjusting our care and services to meet the needs of people living with dementia

Support and educate our network of ward and department dementia links who promote best practice in their areas

Continue to educate our staff in dementia awareness and dementia care competencies

Offer Dementia Friends sessions for staff and volunteers, delivered by our Dementia Champions

Create dementia friendly environments through our refurbishment programme

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a large and complex organisation with staff working at different levels of engagement with patients, there are challenges in ensuring all staff understand the relevance and are committed to providing quality dementia services.

Member website


2. Actions

  • Create Dementia Friendly Environments

    As part of our refurbishment programme our adult wards will incorporate dementia friendly design principles. Several wards are already completed with colour-coded bays, furniture, signage and state of the art lighting. Our next step is to add to this on our Older People's Medicine wards and Stroke ward by providing bespoke artwork which helps our patients to find their way and create a sense of wellbeing. We would also like to improve our day rooms and areas for our patients to sit and rest or enjoy activities.

    Being implemented
  • Dementia Fayre 2018- Living well with dementia

    We are planning a second Dementia Fayre open to members of the public and staff on May 14th 2018 .The theme will be  'living well with dementia'  and there will be stalls representing over 25 public sector and community service providers for information and advice. There will be a range of talks and demonstrations throughout the day from experts on a range of subjects relating to living well with dementia.

    Details of the day will be available nearer the time on social media '@NNUH'  and on our hospital website www.nnuh.nhs.uk 

  • Increase our Volunteer Team

    Our hospital has benefitted from charitable funding which has provided a volunteer co-ordinator for Older People's Medicine. Volunteers carry out a number of activities and offer companionship, all of which greatly improve the experience for our patients while they are in hospital. There are also volunteers attached to our Dementia Support Team. We currently have 65 volunteers with plans for many more.  

    Being implemented