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Batheaston Medical Centre

Batheaston Medical Centre aims to provide a caring, safe and supportive environment to our patients with dementia and their carers and loved ones. We will ensure that to the best of our ability our processes and policies are dementia friendly and that all staff are appropriatly trained to give the best care we can.

13 January 2017
South West
Care, Health, Medical
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Batheaston Medical Centre is committed to ensuring timely diagnosis and ongoing support for our patients living with dementia.  We aim to support them, their carers and families in all aspects of ongoing care.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to ensure that all staff members are trained appropriatley to deliver the optimum care to our patients.  We need to ensure that all communication is dementia friendly.

2. Actions

  • Training

    Ensure that all staff have appropriate dementia training

  • Patient Access - Telephone

    To ensure that we use a minimum of telephone prompts and options to direct our patients to the correct department

  • Communication

    To ensure that our patient information screens are dementia friendly and that we have information relating to dementia available for our patients