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Skipton Building Society Crosshills

Building Society

Updated:
19 December 2016
Location:
Yorkshire and Humber
Sectors:
Finance
Local Alliances:
Bradford District Dementia Action Alliance, Skipton & South Craven Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Awareness. Talking about it. No taboos.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge and understanding. To overcome these challenges we aim to educate our staff.

Member website

www.skipton.co.uk

2. Actions

  • Improve our own understanding of dementia

    We will invite a Dementia Friends Champion to deliver a Dementia Friends session to our branch colleagues. When new colleagues join we will encourage and enable them to also become Dementia Friends.

    Status:
    Planning

    2016 - Fourth Quarter Update

    Updated.

  • Build Dementia awareness into annual staff elearning

    Skipton Building Society have introduced dementia elearning for all staff to and this will be carried out each year.

    Status:
    Planning, Being implemented

    2016 - Fourth Quarter Update

    New Member

  • Dementia Friendly Environment.

     Ensure the environment is as dementia friendly as possible. Where this is not appropriate, ensure there is a quiet space available . Ensure staff are vigilant at all times to customers needs.

    Status:
    Delivery

    2016 - Fourth Quarter Update

    New Member

  • Ensure staff comply with procedures

    Ensure staff comply with changes to compliance and procedures.

    Status:
    Being implemented

    2016 - Fourth Quarter Update

    New Member

  • Raise awareness of our Dementia Friendly status.

    All staff to wear Dementia Friends badges. Display Dementia Friendly sticker in the window.

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Create a culture and environment where customers with dementia feel comfortable discussing their needs.

    We will wear our Dementia Friends badges on our uniforms, use the Dementia Friends email signature banner and use our Community Notice Board to inform customers we are working to become Dementia Friendly.

     We will display the official "Working to become Dementia Friendly" sticker in our window.

    We will take opportunities where possible and appropriate to champion what we are doing and have conversations with our customers about it.

    Status:

    2017 - Second Quarter Update

    New Action

  • Support our local DAA/ local dementia initiatives.

    We will use our volunteering days to support our local DAA and local dementia initiatives e.g. memory Cafes, Singing for the Brain, Side by Side etc.

    We will use our Community fund to provide useful items that will support local groups in their initiatives e.g. mugs, coffee, tea for the Memory Café, art supplies for dementia art projects and so on.

    Status:

    2017 - Second Quarter Update

    New Action