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The Royal British Legion Devon and Cornwall Area.

The Royal British Legion provides lifelong support for the Armed Forces community-serving men and women, veterans, and their families and carers. We also campaign to improve their lives, organise the Poppy Appeal and remember the fallen. Our mission is to be the No.1 provider of welfare, comradeship, representation and Remembrance for the Armed Forces community. Though we're a national organisation, we work in local communities across the UK, delivering information, advice and support where it is needed most, including outreach services for the most vulnerable.

16 December 2016
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Legion is committed to supporting the Armed Forces community in the way which works best for them, based on person-centred principles, and we believe this approach will deliver better outcomes for all our beneficiaries but especially for those living with dementia who may have more difficulties expressing their needs. We work from the perspective of what is important to the person who has come to us for assistance and assist and enable people to think about what support they need now and in the future. Three key questions we ask are: "What's working?", "What's not working?" and "What would you like to change?" Our advice, assistance and action plans aim to reflect person-centred principles and this applies to all our beneficiaries and their carers including those affected by dementia.

We offer advice, support and advocacy for our beneficiaries in the areas of employability, benefits, financial capability and housing with the aims of giving our beneficiaries the necessary knowledge, skills and support to enable them to live their lives and access any support services needed. We provide funding to specialist groups to provide services tailored to meet the needs of our beneficiaries living with dementia, for example, funding of veterans memory cafes in Plymouth and Helston.

We are a membership organisation and are supported in our work by a large number of volunteers which helps to strengthen feelings of belonging, community and civic life.

On a national level, four of our Care Homes have dementia care units and we also run the Admiral Nurse service in conjunction with Dementia UK in some areas. The Legion can also offer short breaks at dedicated centres-our nearest is Somerset Legion House at Weston Super Mare.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  1. Ensuring our staff and volunteers have a practical and working understanding of dementia and how this impacts on how we deliver our services.
  2. Ensuring we are all kept up to date with the latest developments in dementia awareness and the latest services available both from our own organisation and from other providers in our area.
  3. Ensuring our Pop-in is appropriate and supportive for people living with dementia

Member website


2. Actions

  • We are embedding dementia awareness locally in our staff induction programme and volunteer training.

    All our employees will undertake face to face or online sessions in dementia awareness and will be encouraged to become Dementia Friends.

    "Guidance for Customer Facing Staff" from the Plymouth City Council toolkit will be added to our employee and volunteer induction packs.

    All new volunteers will be signposted to dementia awareness e-learning or Dementia Friends sessions.

  • We will work towards ensuring our Pop In in Plymouth is dementia friendly.

    We have carried out an assessment of our Pop-in and are implementing small changes to become more dementia friendly and will keep this under review.