Norwich Airport which is part of Regional and City Airports Group is the principal aerial gateway to and from East Anglia, serving Norfolk, Suffolk, East Cambridgeshire and Peterborough. It has a long history and sound levels of activity on scheduled and charter passenger activities, as an aircraft maintenance base and an operating hub for the southern North Sea oil and gas industry. Norwich International Airport enjoys a four times daily service to Amsterdam Schiphol airport, which is just 30 minutes away by air, and is the busiest UK heliport serving the North Sea oil and gas industry after Aberdeen. Other destinations currently offered include domestic centres such as Manchester, Aberdeen, Edinburgh, Jersey and Guernsey, with connections through Manchester enabling passengers to reach Belfast, Glasgow, Isle of Man, Inverness and many more. Holiday flights operate to the Balearic, Greek and Canary Islands, Bulgaria, Cyprus, Croatia and Italy
- 2 February 2017
- East of England
- Transport Sector
- Local Alliances:
- Norwich City Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We will work with the Alliance to ensure our processes and services on offer at the airport meet the needs of people with Dementia. This supports outcome 2 “I know that services are designed around me and my needs”.
Our aim is to ensure everyone has fair access to air travel and the opportunity to experience an enjoyable journey through our airport. To achieve this, we encourage passengers with Dementia and their carers to visit and tour our facilities prior to the day of travel to help . We hope this will remove any concerns or worries and give them confidence to use air travel. This supports outcome 4 “I have the knowledge and know-how to get what I need”
We will embed the concept of “Dementia Friendly” with key staff receiving Dementia Awareness Training.
This supports outcome 6 “ I have a sense of belonging and of being a valued part of family and community life”.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Aviation is heavily Regulated, for example security processes have to be applied to all passengers which will limit how flexible we can be with adapting our processes
Charity funding to continue, provision of free and available training
Freedom and Confidence to Travel
Our aim is to ensure everyone has fair access to air travel and the opportunity to experience an enjoyable journey through our airport. To achieve this, we encourage passengers with Dementia and their carers to visit and tour our facilities prior to the day of travel to help. We hope this will remove any concerns or worries and give them confidence to use air travel
Norwich Airport a Dementia Friendly Environment
We will ensure our key staff receive Dementia awareness training. We will also encourage staff not directly employed by ourselves to attend this training, for example those from Retail outlets, our Cleaners, approved Taxi provider, Duty Free, Catering, Car Park and Car Hire Companies
Dementia Friendly Processes and Services
We will work with the Alliance to ensure our processes and services on offer at the airport meet the needs of people with Dementia