Norwich Airport
Norwich Airport which is part of Regional and City Airports Group is the principal aerial gateway to and from East Anglia, serving Norfolk, Suffolk, East Cambridgeshire and Peterborough. It has a long history and sound levels of activity on scheduled and charter passenger activities, as an aircraft maintenance base and an operating hub for the southern North Sea oil and gas industry. Norwich International Airport enjoys a four times daily service to Amsterdam Schiphol airport, which is just 30 minutes away by air, and is the busiest UK heliport serving the North Sea oil and gas industry after Aberdeen. Other destinations currently offered include domestic centres such as Manchester, Aberdeen, Edinburgh, Jersey and Guernsey, with connections through Manchester enabling passengers to reach Belfast, Glasgow, Isle of Man, Inverness and many more. Holiday flights operate to the Balearic, Greek and Canary Islands, Bulgaria, Cyprus, Croatia and Italy
- Updated:
- 14 June 2021
- Location:
- East of England
- Sectors:
- Transport Sector
- Local Alliances:
- Norwich City Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Pledged activity;
We will work with the Alliance to ensure our processes and services on offer at the airport meet the needs of people with Dementia. This supports outcome 2 “I know that services are designed around me and my needs”.
Our aim is to ensure everyone has fair access to air travel and the opportunity to experience an enjoyable journey through our airport. To achieve this, we encourage passengers with Dementia and their carers to visit and tour our facilities prior to the day of travel to help . We hope this will remove any concerns or worries and give them confidence to use air travel. This supports outcome 4 “I have the knowledge and know-how to get what I need”
We will embed the concept of “Dementia Friendly” with key staff receiving Dementia Awareness Training.
This supports outcome 6 “ I have a sense of belonging and of being a valued part of family and community life”.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Aviation is heavily Regulated, for example security processes have to be applied to all passengers which will limit how flexible we can be with adapting our processes
Charity funding to continue, provision of free and available training
Member website
www.norwichairport.co.uk2. Actions
-
Freedom and Confidence to Travel
Our aim is to ensure everyone has fair access to air travel and the opportunity to experience an enjoyable journey through our airport. To achieve this, we encourage passengers with Dementia and their carers to visit and tour our facilities prior to the day of travel to help. We hope this will remove any concerns or worries and give them confidence to use air travel
- Status:
- Delivered
2021 - Second Quarter Update
Dementia Friends Champion has trained 91 team members. All new staff to be trained and new retail outlets and catering to be trained. (Flour & Bean). As well as Security/PRM team, all Customer Services team are becoming friends
Depaertment has facilitated visits for both carers and individuals living with dementia
2018 - Fourth Quarter Update
We now have a dementia friends champion on site and plan to train as many of our team as possible in the coming months.
We have a video link on our website which follows a passenger living with dementia throughout his tour of the airport
2017 - Fourth Quarter Update
We are actively encouraging take up of this initiative via social media and on our website. We have also recently purchased an advertising banner which will be used to promote the visits at various local events and when not in use will be placed adjacent to our special assistance desk.
-
Norwich Airport a Dementia Friendly Environment
We will ensure our key staff receive Dementia awareness training. We will also encourage staff not directly employed by ourselves to attend this training, for example those from Retail outlets, our Cleaners, approved Taxi provider, Duty Free, Catering, Car Park and Car Hire Companies.
- Status:
- Being implemented
2021 - Second Quarter Update
Out dementia friends champion has now trained 91 members of the Norwich Airport team.
New catering provider Flour & Bean employees to be trained as friends
-
Dementia Friendly Processes and Services
We will work with the Alliance to ensure our processes and services on offer at the airport meet the needs of people with Dementia.
- Status:
- Being implemented
2021 - Second Quarter Update
Accessibilty forum launched in 2019 (paused due to Covid)
Active members of quarterly steering group.
Website and Social Media to be reviewed and updated to promote airport services with increased scheduled flights
2018 - Fourth Quarter Update
We recently facilitated a dementia environment walkthrough inconjuction with Age UK Norwich, Age Space and a carer/individual living with dementia.
We are in the process of reviewing the walkthrough report and agreeing action plans to implement suggestions
We have launched a 'sunflower' lanyard which is available to our visitors to wear (optional) as a means of allowing our teams have an indication that the wearer may need some addtional help. This initiative is for all hidden disabilities and is becoming common across UK airports.