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Lockswood Surgery

Doctors surgery covering local are providing support for carers & patients diagnosed with dementia.

8 March 2019
South East
Local Alliances:
Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation has been involved in staff training days to make awareness to all members of the surgery. We have changed our uniforms to become more dementia friendly, reception staff wear pink & our health care assistants wear red. We have changed signage to be more dementia friendly & have found out about local groups to support carers & patients alike.  We keep up to date with any changes to do with medical break throughs & organisational changes.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges are the environment that we are housed in & this can't always be changed, however we are very fortunate here at Lockswood surgey, in that our space is very open plan, on one level & easy to navigate. Balancing time constraints along with our other work is also another challenge, but prioritising is something we face on a day to day basis.

2. Actions

  • Care Plans

    We will have care plans in place for all patients with dementia & also their carers, ensuring these are regularly updated & any new services fed out to patients & carers.

    Being implemented

    2016 - Fourth Quarter Update

    We are compiling a list of carers & dementia patients & are sending letters & care plans out.

    We have undertaken one session of dementia training so far & this will be ongoing over the year.

  • Major Alerts

    When we book patients appointments we have an alert on the system to make receptionists aware & we ask patients if they would like us to advise their carer of the appointment so they can remind them. If they have a mobile we always send text alerts to them as well.


    Being implemented
  • Staff Training

    We will run regular staff training sessions to keep everybodys awareness up & keep them informed of any changes or enhanced services that we may provide. 

    Being implemented