Avenue House and Hasland Medical Partnership . Chesterfield

A partnership of two general medical practices providing a full range of medical services to its registered patients. The Practice has committed to becoming 'dementia friendly'and in partnership with its PPG[patient participation group]is working through the profprma developed by the Alzheimers society.

8 January 2017
East Midlands
Local Alliances:
Chesterfield Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

A person's first approach to an organisation when there is a concern about dementia or memory loss is often their general medical practice.The quality of this first interview from arrival at the practice to the consultation with their doctor is extremely important and can do much to allay anxiety and provide hope that they will be well supported.An early diagnosis is important and also a demonstration that the practice is well equipped to guide and support the patient and carers with the complex care needs that will evolve.The practice needs to become the main source of medical support but also to have close relationships with all supporting care agencies so that a holistic package of care is available.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

General medical practices are under great pressures and resources are stretched.There is however a continuing will to offer better care for all with complex care needs. It is evident that with' dementia friends training' staff and clinicians increase empathy and knowledge and subsequent ownership of a commitment to become a 'dementia friendly practice'. Time is always in short supply but with the support of the PPG[patient participation group]the changes needed do seem possible. There will be a need to network more effectively with other services and the voluntary sector. The practice will use the Alzheimers society's 'dementia friendly practice' template.

2. Actions

  • To become a 'dementia friendly' general medical practice

    The practice will use the 'dementia friendly general practice toolkit' created by the Alzheimers society.There are 5 main assessment sections;

    1. General Practice [GP]systems .    
    2. GP culture .    
    3. GP patient diagnosis and care .  
    4. GP physical environment .    
    5. Walkthrough


    Being implemented

    2016 - Fourth Quarter Update

    1 PPG [patient participation group] commitment and practical support

    2 Practice commitment

    3 Liaison with DCC,Alzheimers,

    4 Steering group from PPG and Practice formed.

  • Staff training as dementia friends

    A one hour training as 'dementia friends' for all practice staff including clinicians


    2016 - Third Quarter Update

    Excellent feedback from the session conducted within the Practice.Subsequently the Practice offered to progress further to become 'dementia friendly'


  • Appointments are flexible and meet the needs of the patient and carer

    Double appointments and phone calls with the doctor can be booked.Carers must be listened to as they know the patient best.A record of missed appointments may indicate a decline in memory.A document allowing a person affected by dementia to highlight questions for the appointment with written responses for the the person to look back on later.

    Being implemented

    2016 - Fourth Quarter Update

    New Action