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The Pet Express (Plymouth)

The Pet Express Plymouth is a general pet supply store for most domestic animals and wild birds, with an added self-service dog wash.

Updated:
12 December 2016
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will hold an awareness session to help raise awareness of dementia and the impact on their carers for all the staff that work in the store.

We will hold or participate in a charity event to raise money for dementia care charities such as a memory walk.

We will check over our store to make sure everything is clear and easy to understand and access.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The staff all work different shifts/patterns so an awareness session would either have to be in the evening in out of work hours or over a number of days to ensure that all staff have attended.

A charity event would have to either involve members of staff having time off work or extra staff in if we hold the event in store.

Member website

Thepetexpress.co.uk

2. Actions

  • Hold a dementia awareness session for all staff that work in the store to help raise awareness of dementia and the impact on their carers

    As a team, we would like to make our store as dementia friendly as possible and ensure that all of our staff have sufficient awareness to be able to help any customers with dementia or their carers that shop in the store. We would be interested in an evening awareness session after work when everyone is free.

    Status:
    Completed
  • Hold or participate in a charity event to raise money for dementia care charities such as a memory walk.

    A few members of our team would be more than willing to use some of their spare time fundraising for a dementia charity or local memory café. We would do this by participating in an organised event such as a memory walk , or create our own fundraiser.

    Status:
    Planning
  • Check over our store to make sure everything is clear and easy to understand and access.

    As a team, we would like to make our store easily accessible and clear to understand for any of our customers that have any form of dementia and for their carers also. We would work alongside Claire Puckey (Dementia Friendly City Coordinator, Plymouth City Council) to see what changes can be made to our store to make it more dementia friendly e.g. look at signs and layout.

    Our aim is to make our customers' shopping experience as less stressful as possible, therefore we are eager to create a better environment for our customers with dementia.

    Status:
    Being implemented