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Creative Hair & Beauty Unisex Salon

Based within Shipley in West Yorkshire. We are a hair and beauty salon which offers a range of services at affordable prices. We have a disabled access ramp and free parking is available. We believe in social inclusion. Many of our clients are living with dementia as well as other disabilities and health conditions and we aim to support them all by providing a flexible and individual service.

Updated:
12 December 2016
Location:
Yorkshire and Humber
Sectors:
Businesses and shops
Local Alliances:
Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Working with the public means we have a role to play in enabling people with dementia to live in a supportive environment where they feel valued and understood and have a sense of belonging and of being a valued part of everyday life. Being patient and understanding. Make them feel relaxed and welcomed in to the salon.

We can offer a place where people with symptoms of Dementia can come and feel comfortable and relaxed while receiving a great service. Try and make their experience enjoyable from start to finish. Offer reassurance & approach each client with a warm and calm, friendly attitude. Quiet space if person becomes distressed. 

Support those living with dementia by supporting their quality of life, by allowing more time, communicating clearly, repeat as often as necessary, communicating with family/carers to support the person by providing  services in a way they can access.

Arranging appointments at quieter times in the day  through consultation with individual, carer, relative.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 Time  due to business commitments

Lack of knowledge amongst staff of dementia and how to support those with it.

General lack of understanding of the signs and symptoms of the condition and how people could be affected

Assumptions and stereotypes that people with dementia do not use our services, not recognising that there are different stages to the condition

Reaching people living with dementia so that they are aware we are here and are members of the Alliance and working towards being a dementia friendly community.

Encouraging other small businesses to welcome this initiative positively.

There could be a lack of communication or the person may feel uneasy or intimidated being here. If that is the case we will do our best to communicate with carers and by putting them at ease as best we can.       

2. Actions

  • Improve our understanding of dementia

    Ensure all of our staff attend a Dementia Friends session in order to heighten our awareness and understanding of dementia so that we are able to offer a higher standard of customer care to clients with dementia

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Improve the Skills of the Dementia Care Workforce

    Nominate a member of our team (Leonard Moss) who will become our salon’s Dementia Champion and act as a resource for other colleagues within the organisation 

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Care for people with dementia, information for people with dementia and carers, people and skills

    We intend for all staff to become more dementia aware by attending a dementia awareness session on our premises and/to watch the SCIE video sessions 

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Dementia Awareness, Dementia Friendly Communities, Inclusion, People and Skills

    We plan to promote DAA and dementia awareness events through our networks, social media and facilities

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Dementia Awareness, Dementia Friendly Communities, Inclusion, People and Skills

    We will also review our premises (signage/lighting etc) to ensure that they are dementia friendly environment To ensure our premises are a safe environment for customers with dementia

    Status:
    Being implemented

    2016 - Fourth Quarter Update

    New member

  • Establish good standards for people with dementia accessing our services / payments.

    The salon owner reminds clients when their appointments are (telephone, texting, email. The owner also works with families and carers to set up a payment plan so a client doesn't have to carry money with their relative, carer so there is no cause to worry about paying on the day.

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Promote being dementia friendly

    Creative Hair & Beauty Salon will display the Dementia Friendly Community window stickers to spread awareness and deliver the services in a way that is complimentary to each person.  

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Promote being dementia friendly

    Creative Hair & Beauty Salon will display the Dementia Friendly Community window stickers to spread awareness and deliver the services in a way that is complimentary to each person.  

    Status:
    Planning

    2016 - Fourth Quarter Update

    New member

  • Communication

    Email and Facebook dementia related information regularly. Dementia awareness leaflets to be included in new client's welcome packs

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member