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Boots - Luton

Boots is the UK’s leading pharmacy-led health and beauty retailer. With over 2,500* stores in the UK, ranging from local community pharmacies to large destination health and beauty stores, our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise. Boots has a unique place in the heart of the communities it serves across the UK. For over 165 years, we have used our pharmacy-led expertise and support to help improve the health and wellbeing of local communities. We know that our colleagues are our strength, and aim to always be the employer of choice, attracting and retaining the most talented and passionate people who truly care, and want to do life changing work every day. Our mission is: To be the first choice for pharmacy, health and beauty - caring for people, customers and communities everywhere

7 December 2016
East of England
Businesses and shops
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Aligned to our corporate mission: To be the first choice for pharmacy, health and beauty - caring for people, customers and communities everywhere

We want to ensure we are supporting those affected by dementia in delivering on the "I" statements below

  • I live in an enabling and supportive environment where I feel valued and understood.
  • I have a sense of belonging and of being a valued part of family, community and civic life.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time resource to allow colleagues to complete the relevant E-Learning – Planning at relevant times to ensure allowing colleagues to be away from their department doesn’t conflict with high workloads

Colleague commitment to a voluntary training session: Engagement on the benefits of having a greater understanding of the illness

Member website


2. Actions

  • Increase Dementia Awareness

    Promote Boots intranet e-learning system Dementia Friends modules to staff and allow time during working hours to complete the sessions

    Display printed materials supplied by the Alzheimer’s Society, provide staff with a named tick list that they can mark off when a publication has been read.

    Display the certificate available on the Boots intranet in store to publicise that staff are Dementia Friends

    Display the Working to become Dementia Friendly sticker in store

  • Support our employees affected by dementia

    Provide support at an individual level for our employees affected by dementia either those with a diagnosis or those supporting family members with a diagnosis.

    Provide them with information about local services available in Luton to help support them.

  • Work to make Luton a Dementia Friendly Community

    Promote local Luton events with a focus on dementia.

    Have available details of how to contact the Alzheimer’s Society in Luton and an overview of the support services available in Luton.