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Acis Group Ltd.

Acis Group Limited provide over 5,500 affordable homes in Lincolnshire, South Yorkshire, Nottinghamshire and Derbyshire; They include high quality homes for affordable rent, low-cost home ownership schemes and sheltered accommodation (housing for those aged 55 and over). In addition to this we also own and manage over 1,100 units of student accommodation. Acis thrive on being much more than just a provider of housing; our vision is "to create opportunities for people to have better lives through the provision of better homes and better services." As a charity we focus on the people who live in our homes and their communities. We are committed to putting people first and aim to provide a level of service that not only exceeds expectations but enhances the lives of our customers by making a positive difference.

23 March 2017
Local Alliances:
Lincolnshire Network, West Lindsey Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a provider of housing we not only support those individuals and families living within our homes but we also support the communities in which our customers live. We know many of our customers live with a disability or mental health problems and as such we have designed our services to ensure we are able to cater for their needs. Dementia is no exception and by committing to the National Dementia Declaration we know we can deliver better outcomes for people with dementia and their carers.

 By delivering on our proposed actions we can develop a greater understanding of dementia across our organisation, ensuring that our frontline employees are equipped with the skills needed to identify and support our customers who may be living with dementia or their carers. In addition to this we will commit to identifying local service who can offer specialist and long term support enabling us to not only signpost our customers and their families, but also to work alongside these providers to help our tenants remain living independently in their home for as long as is possible.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The outcomes that we will be working towards are –

The design of services

Support to live life

Knowledge and know-how to get what is needed

The challenges are ;  Ensuring a cross section of our organisation have the knowledge and skills required. For example those responsible for future service development and those who provide the support for customers and their families.

 Working across large geographical areas we need to identify service providers that can offer specialist and long tem support in all places where we have homes. Once this information has been sourced it then needs to be disseminated across multiple teams.









Member website


2. Actions

  • Employees to attend Dementia Friends Information Sessions

    Our local Dementia Friendly Communities Co-ordinator for Lincolnshire delivered the Dementia Friends information session on 15 November to 10 of our employees. This is the first step to ensuring that our employees have the skills needed to support our customers with dementia and their family and carers.

    Being implemented

    2016 - Fourth Quarter Update

    New Action

  • Create 100 Dementia Friends within the company and 50 Dementia Friends out in our communities

    Our 3 dementia Friends Champions will deliver both internal and external Dementia Friends Sessions to create awareness both within the company and out in our communities.

    Being implemented

    2016 - Fourth Quarter Update

    New Action

  • Attend Dementia Friends Champion Training

    As an organisation employing circa 200 people we need a mechanism by which we can cascade our understanding of dementia further, we will therefore ask three of our employees to attend the Dementia Friends Champion Induction. Once completed all three will be asked to deliver the dementia friends information sessions to their colleagues.

    Being implemented

    2016 - Fourth Quarter Update

    Our 3 staff received their training to become demntia friends champions and have now started to deliver the dementia friends sesions across the company.

  • Identify support provision across all areas that we work in as an organisation

    We appreciate that dementia requires specialist and long term support; we will therefore commit time to identifying services that can support people living with or supporting someone with dementia. Once these service providers have been identified we will cascade the information across the organisation by using our intranet and monthly employee communication called ‘Insider’. This will ensure that our employees are able to provide appropriate information and advice about other services available.


    2016 - Fourth Quarter Update

    New Action