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Care and Repair Manchester

We are a registered charity working across Greater Manchester to improve the homes and lives of older and disabled people. Our aim is to increase people's independence and improve their quality of life. Our work is varied, ranging from practical support with home repairs to information and guidance on a wide range of issues.

9 October 2013
North West
Voluntary Sector

1. Action Plan

1) The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?     

Manchester Care and Repair is a local charity operating Home Improvement Agency (HIA) services in Manchester, Wigan and Trafford. Our aim is to meet the needs of older or disabled homeowners and to support all older and disabled people in living independently and safely in their own home. Older homeowners are most likely to live in unfit housing yet, if they are receiving means tested benefits, there is no element to cover repair and maintenance. The adverse health impact of cold, damp and unfit homes on older people is considerable and the disruption of a move, even if possible, may not be beneficial.

Care and Repair works with the older person, their family and carers to assess their options and can provide support to obtain finance, engage contractors and supervise the repairs/adaptations works whilst in progress.

As well as support with major repairs and adaptations we also provide low level support through our Home from Hospital, Handyperson and Falls Prevention services. We also offer a caseworker service (helping people to access appropriate services and welfare benefits) and volunteering opportunities such as our Silverlinks service (peer support for older people who are investigating their housing options in later life)

All of our services are client led and offer choice and personalisation and we aim to improve not only housing and the home environment but also to help improve health and wellbeing and reduce social isolation.

We provide a comprehensive information pack to all new clients and provide ongoing dementia awareness training to staff and volunteers.



2) What are the challenges to delivering these outcomes from the perspective of your organisation?

We have a wealth of evidence to show the impact of our work and the positive and sometimes life changing outcomes that it can deliver.

Major challenges to delivering outcomes are significant reductions in funding from local authority commissioners. Some of our services are not fully funded.

Recent procurement exercises have specified “remodelled” services which have reduced client choice and service accessibility and have been put out to tender at vastly reduced contract sums.

In order to protect services we now have to rely on fund raising, increasing use of volunteers and prudent use of our charitable reserves.

We experience ongoing difficulty in engaging with Health Commissioners.



2. Actions

  • Build evidence base

    Continue to build an evidence base to demonstrate the “value” of our services to both local authority and health commissioners.

  • Develop Information Packs

    Develop the dementia information included in every information pack distributed via the handyman service.

  • Signposting

    Continue to signpost people with memory concerns to GP.

  • Dementia Training

    Continue to deliver and review dementia training to all staff.

  • Develop new services

    Scope the feasibility of developing new services specifically for people with dementia to maintain their independence within their own homes.