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Exeter Phoenix

A vibrant city centre arts venue that includes art gallery space, seated and standing live music events, film screenings in a custom-built state of the art cinema. Exeter Phoenix also provides space for a variety of classes and community groups. As a venue we strive to be as inclusive and accessible as possible, becoming a part of the Exeter Dementia Action Alliance and using our facilities to become more dementia friendly would allow us to broaden our accessibility, utilise our potential and encourage other organisations that we work and collaborate with to follow suit. Additionally, on a national scale as a multi-purpose arts centre with an incredibly diverse and eclectic programme we have a responsibility to be, and present ourselves as being, as accessible as possible.

22 November 2016
South West
Arts, Hospitality, Recreation
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Action 1: Our staff will become Dementia Friends

 We will encourage as many staff members as possible to become Dementia Friends. In particular, customer and visitor-facing staff who programme events to enable future events to be dementia-friendly.

Action 2: Find a Dementia Friends Champion

Enable a member of staff to become a Dementia Friends Champion to allow flexibility in delivering Dementia Friends sessions.

Action 3: Deliver Dementia Friendly Programming

Work to host Dementia-Friendly screenings incorporating various aspects to make the events more appealing and accessible for people living with dementia e.g. earlier screening times and free carer tickets.

Action 4: Host Community Dementia Friends Sessions

Host sessions that are open to the wider community, and not just Phoenix staff.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge I foresee in delivering these outcomes is that as a charity we only have limited funds and resources to be able to have people attend 'Dementia Friends' sessions during work hours.

Member website


2. Actions

  • Source a Staff Dementia Friends Champion

    Having a Dementia Friends Champion on staff will enable us to be flexible with Dementia Friends Sessions and add to expertise on the team.

  • Encourage Staff to become Dementia Friends

    Encourage as many staff members as possible to attend Dementia Friends sessions, in particular customer and visitor-facing staff who programme events. This will support them in gaining a better understanding of ways events could become dementia friendly.

  • Introduce Dementia Friendly Programming

    Work to deliver dementia-friendly screenings, incorporating various elements that make events more appealing and accessible to people living with dementia and carers i.e. earlier screening times and free carer tickets.

    Initial Scoping
  • Host Community Dementia Friends Sessions

    We will make our space available for community dementia friends sessions.

    Initial Scoping