Samaritans of Southend on Sea

Samaritans mission is to reduce the number of suicides in the UK. Callers in need of Samaritans’ service are accepted without prejudice and encouraged to talk or write about their feelings, acknowledge their emotions and explore options. The Samaritans are open 24/7, every day of the year. We give our callers a safe place to talk, where they can be listened to, about whatever is bothering them at the time. We are non-judgemental and our callers can talk in confidence with the knowledge that everything they tell us is kept within the organisation.

21 November 2016
East of England
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We give callers a safe place to talk whenever they choose at any time of the day or night.  We are non-judgmental and therefore can be there to support both dementia sufferers and carers.  Through our work we hope to support the caller throughout their times offering emotional support.  This can be while waiting for professional help to become available, or once the support has begun as another place for those feeling distressed and vulnerable to be able to make contact, especially within the times of day or night when other organisations may not be available.  Our organisation is nationwide, however locally in the community we are available to form partnerships and arrange for volunteers to be able support within specific groups too if this is an option.  The work we do allows the caller to be in control of their own decisions.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the challenges we may face is that the volunteers taking the calls do not have inside training for those suffering with dementia and therefore may have little understanding of dementia. Our calls are confidential, however we do signpost in certain cases, but only if we believe it is a viable option or the caller has requested so.  

Member website

2. Actions

  • Offer training so that volunteers can become Dementia Friends

    Organise a Branch meeting for volunteers and invite along a Dementia Friends Champion from the Dementia Alliance who offer information to the branch and also include a training session to raise awareness.


    2016 - Fourth Quarter Update

    New Member

  • Supporting people affected by Dementia

    Providing telephone, email, sms and face to face contact within our branch or, perhaps in the future, outside of the branch.


    2016 - Fourth Quarter Update

    New member 

  • Providing a referral service for other organisations within the alliance

    By attending regular meetings, providing these members with literature and information about what we do and the service we provide.


    2016 - Fourth Quarter Update

    New Member