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The Friarsgate Practice, Winchester

We are a large urban General Practice in Winchester with 2 sites , looking after 24,737 patients. We are a forward thinking training practice and are working towards becoming Dementia Friendly. We have identified 243 people in the practice living with dementia and we want to ensure they and their carers receive high quality care and support.

9 March 2017
South West
Medical, Research Sector
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Through the ispace project and our dementia champions we are working to raise dementia awareness for our staff through training. We are working with our proactive care team to ensure that all patients living with dementia have a care plan in place that identifies their needs and recognises who their carer is. Having identified the carers we are informing them of local support services. We are planning to set up a Dementia Wellbeing Café for our patients, working collaboratively with secondary care, our PPG and the third sector to ensure holistic patient care.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a very large practice we have a large number of patients living with dementia. Many of these patients reside in nursing and residential homes and we need to ensure high standards of care across all these venues. Historically we have not been good at recording who is caring for our dementia patients and we are working proactively to improve this. We operate over 2 sites which can make training our staff more difficult.

2. Actions

  • Improve awareness of Dementia for our clinical and non clinical staff

    Update on the Mental Capacity Act for clinical staff

    Update on DOLS for clinical staff

    Visit from the Dementia Advisory Service explaining their role

    Practice wide training for clinical and non clinical staff regarding the ispace project

    Establish an area on our intranet where all dementia training resources are stored for easy access by all staff.

  • Ensure that all patients living with dementia have a care plan that clearly identifies their needs & that of their carers.

    We are writing to all our patients living with dementia and sending them information about

    *local support services

    *This is Me passport from alzheimers society

    *permission to share information with carer form

  • Development of a Dementia Well Being CafĂ© at the practice

    We already have this model in place for patients with long term conditions and we want to run specific sessions for patients with dementia.

    The plan would be for secondary care staff from the Older Peoples Mental Health team to attend, along with GPs & practice nurses to assess the patienst needs holistically.

    We also have volunteers from the PPG and the voluntary sector who can sign post carers to support.

    Our care coordinator will also be on hand to assist in completion of the This is Me Passport.

    This is kept by the patient and will assist other health professionals to care appropriately & respectfully.