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Community Agents Essex

Community Agents Essex is a countywide network of agents and volunteers who support older people and informal carers to find and develop independent living solutions from within their local community. It is an innovative new partnership: • Promoting health and independence • Reducing social isolation • Finding practical solutions to daily living • Providing confidential trusted Information • Informing choice and reducing confusion • Increasing individual and community resilience The service is delivered through a community and voluntary sector partnership consisting of Rural Community Council of Essex, British Red Cross, Age UK Essex and Essex Neighbourhood Watch. Community Agents won the ‘You make A Difference’ award presented by Essex County Council in 2015.

16 January 2019
East of England
Voluntary Sector, Charity
Local Alliances:
Braintree District Dementia Action Alliance , Chelmsford Dementia Action Alliance , Epping Forest Dementia Action Alliance (EFDAA), Harlow Dementia Action Alliance , Tendring Dementia Action Alliance , Colchester Dementia Action Alliance , Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

 Community Agents Essex offer a free service and support independent living, looking for solutions to help older people and their informal carers to find and develop independence from within their local community. 

A number of the households that Community Agents deal with will be affected by dementia . We want to ensure that our staff are aware about dementia through the Dementia Friends programme so that they will  be better prepared to deal with dementia at work and in their personal lives. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenges our Community Agents face are transport. Often our agents can find a club or group for a Dementia sufferer or their carer to attend, but often is difficult to source cost effective or voluntary transport to local clubs and groups. 

2. Actions

  • To improve the Community Agents understanding of Dementia

    Our manager or one of the Community Agents will attend awareness sessions to ensure a greater understanding of the condition.


    2016 - Fourth Quarter Update

    New member 

  • To find funding for all Community Agents to attend the virtual Dementia tour.

    This will help the Community Agents to understand and empathise with the challenges people face, and how we can help.      


    2016 - Fourth Quarter Update

    new member

  • To learn more about the services available for people affected by dementia

    To attend as many networking events as possible to make sure the Community Agents are aware of the services and other agencies that are available to Dementia sufferers and their carers.


    2016 - Fourth Quarter Update

    new member

  • To provide training and awareness of dementia and related issues.

    Community Agents are provided with ongoing training to ensure that their knowledge and commitment are current and up to date. Related training includes first aid, power of attorney, Mental Capacity Act, deprivation of liberty and safeguarding


    2016 - Fourth Quarter Update

    new member