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Metropolitan Care and Support

Metropolitan is a leading provider of integrated housing and care and support services. Through our care and support services we deliver support to customers with a wide range of needs, specialising in providing services for older people, people with mental health issues and people with learning disabilities. In Derbyshire we deliver a Home Improvement agency service(HIA) a service for older and disabled people, designed to increase independence and well being enabling them to remain in their own home for as long as they wish through home repairs, improvements, adaptations and information and advice

4 January 2017
East Midlands
Care, Housing Sector
Local Alliances:
Derbyshire Dementia Action Alliance , Buxton & High Peak Dementia Action Alliance, Erewash Dementia Action Alliance, South Derbyshire Dementia Friendly Community, Amber Valley Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Nationally Metropolitan is raising awareness of dementia across the organisation.  Introducing dementia friends awareness sessions for all colleagues cross the business.  Following work with Sterling university Metropolitan is looking to develop dementia proofing strategies for their schemes. 

Locally Metropolitan manage the Derbyshire Home Improvement Agency (HIA). The HIA aims to meet the needs of older and or disabled homeowners, enabling them to live independently and safely in their own home.  This can be through adaptations, home repairs/improvements including heating and energy efficiency and advice and information.

Our service is person centred with our Project Workers working with the older person, their family and carers to assess their options. Providing practical support and guidance, income maximisation, securing financial assistance where applicable to fund works, engage contractors and supervise the repairs/adaptations works whilst in progress as well as sign post to appropriate services.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

to follow

Member website


2. Actions

  • Dementia Proofing

    To investigate building dementia proofing into schedules of work for Level access showers funded both privately and through Disabled Facility grants


    2016 - Fourth Quarter Update

    New Action

    2016 - Fourth Quarter Update

    New Action

  • For all new starters to attend a Dementia Friends awareness session

    We will build into our induction training Dementia Friends awareness for all new members of staff


    2016 - Fourth Quarter Update

    New Action