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HSBC Bank plc (Carlisle)

HSBC is a national banking organisation offering various banking and finance products for individuals and businesses.

23 November 2016
North West
Local Alliances:
Carlisle Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our English St, Carlisle branch has a team of enthusiastic people who want to help people in our society who are living with Dementia, both through ensuring we deliver good services but also through contributing to wider community initiatives such as the local dementia action alliance. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Prioritising time for us to ensure we deliver our actions and provide excellent customer service to people affected by dementia. 

Member website


2. Actions

  • Branch environment

    We will review the branch layout with consciousness about the needs of  different visitors who call into our branch, specifically those living with dementia.

    We will make changes where possible ensuring we note larger changes to be raised within our organisation and considered at the next refurbishment planned for 2017. 

    Being implemented

    2016 - Fourth Quarter Update

    New member - November 2016 

  • Raise awareness of and funds for the Alzheimer's Society

    HSBC has a 3 year partnership with Alzheimer's Society, offering us an excellent opportunity in alignment with internal campaigns to raise awareness locally in Carlisle of dementia and Alzheimer's Society. We will also support fundraising campaigns for the Society. 

    Being implemented

    2016 - Fourth Quarter Update

    Nov 2016 - New member 

  • Raising awareness of dementia friendly communities

    We are joining the Carlisle DAA to show commitment to helping Carlisle become dementia friendly. We are keen to work with other businesses and organisations to make a difference in the city and will promote dementia awareness wherever possible.  

    Implementation, Delivery

    2016 - Fourth Quarter Update

    Nov 2016 - New member