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Places for People - Riverside Leisure Centre

Riverside Leisure Centre is part of the Places for People group ( A Social enterprise) and manages the Centre on behalf of Norwich City Council. We are a Community focussed Leisure Centre and our missions statement is: To create active places and healthy people. We offer facilities for everyone inlcuding swimming, gym, classes, indoor cycling. We also work closely with other partners including NHS, Community Sports Foundation and Alzheimers UK to name a few.

21 December 2017
East of England
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are committed to providing services that customers can choose from that suit them to improve or maintain their health. We aim to train our front line staff so they have an awareness of what Dementia is, how to treat each person with respect and empathy and to sign post customers to what we can offer them. Our aim is to create active places and healthy people and this is for the whole community with inclusion for everyone a big part of this. We alreayd work with Alzheimersuk to provide a monthly Dementia cafe and are keen to develop our programme.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to have Dementia champions on site to deliver training. Ensuring that our staff and customers understand what Dementia is but this can be overcome with training.

2. Actions

  • Become a member of Norwich City DAA

    We have become a member to show our commitment to our customers and the community.

    Being implemented
  • Train our front line staff

    We want our staff to have a full understanding of Dementia and the customers who we want using our facilities. This will give them more knowledge and understanding to help our community.

    Being implemented

    2017 - Third Quarter Update

    This is always going to be in progress as we will continune to arrange training for our staff when they join the workforce. This will give them a greater knowledge

  • Establish a Dementia Champion at Riverside Leisure Centre

    Aim to have a Dementia Friends Champion at Riverside Leisure Centre so delivery of the Dementia Friends Info Session can be completed in-house to improve staff awareness.

  • Host a monthly Dementia Cafe

    Hold a monthly Dementia Cafe at Riverside Leisure Centre for customers living with Dementia and their carers in partnership with the Alzheimers Society UK.


    2017 - Fourth Quarter Update

    We are really pleased with the progress of these sessions

    2017 - Third Quarter Update

    This is ongoing and is growing in numbers

    2017 - Second Quarter Update

    This is ongoing and is growing in numbers

    2017 - First Quarter Update

    This is ongoing and is growing in numbers