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Lotus Care Ltd

Lotus Home Care is a committed and caring domiciliary care provider operating in Barnsley. We provide care which is centred on our customers. Our carers deliver care that they would expect to be given to themselves or their loved one. Our care is delivered with compassion, dignity, respect and love. We support adults in their own home to live as independently as possible providing personal care, assistance with medication and meals, we provide respite, Shopping and cleaning calls. We support a number of service users who have been diagnosed with dementia and the majority of our service users are over 65 years old.

7 November 2016
Yorkshire and Humber
Domiciliary Care
Local Alliances:
Barnsley Dementia Action Alliance, Doncaster Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Lotus Home Care provide information, support and care services to people with dementia as well as their families and carers. All our staff are fully trained in dementia awareness and we hold team meeting to get all our staff signed up as dementia friends. All new staff that join Lotus Home Care are invited to become dementia friends as part of the induction. We are a very compassionate domiciliary care provider.

The company was set up by Rav Wallia who supported her grandmother to live with dementia in the last years of her life.it was a challenging time for Rav as well as very rewarding. Her grandmother’s wishes were for Rav to set up a home care agency that supports people in their own home with love and compassionate care while supporting service users with dementia to live as independently as possible.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • · We are a very small company and as we grow capacity may become a challenge and we will need to consider carefully and work hard to overcome any barriers.
  • · We will need to consider the availability of Dementia Friends Champions for them to attend team meetings and inductions and work around her.
  • · As we are a very small company we would need to consider any cost element to Lotus Home Care, we would need to plan in advance to ensure we can cover all costs within our budgets




Member website


2. Actions

  • Small number of carers rostered for people living with dementia to ensure familiarty

    Each of our service users will be attended by a small number of carers, to ensure familiarity, so the person with dementia trusts, and feels comfortable with the carers that visit them. 

  • All new staff will receive Dementia friends awareness

    All our new staff will receive Dementia Awareness training as part of the induction process

    Being implemented
  • We will work together with local health and social care agencies for joined-up working

    We will work together with local health and social care agencies for joined up working, to help our service uses to access the care and support they want.

    Being implemented