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Hall Street

Hall Street welcomes new customers from across East Anglia. Based in Long Melford and Hadleigh, both desired locations to live and visit. Each boasts strong tourist and consumer offerings of shopping, dining and exploring. Customer convenience is strategic to Hall Street – with free parking outside, perusing within a relaxed laid-back environment is stark contrast to nearby town centres.

3 November 2016
East of England
Businesses and shops
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Hall Street, Hadleigh has established itself as the 'go-to' retailer for GANT men's and women’s clothing in Suffolk. Additionally, collections from rugby legends Eden Park, clothing and footwear from Timberland, Henri Lloyd, Sand and tailored occasion shirts from Duchamp can all be found with free parking outside both shops.

 We do everything possible to enable all our customers to have a welcoming shopping experience.  We offer a person centered approach to all of our customers. 


Commitment 1: our staff awareness and understanding ensures exceptional customer service

Commitment 2: the physical environment of the shop is welcoming and accessible

Commitment 3: we will support the local community and promote the work of the HDAA by displaying a working to become sticker in our front window

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

All shops face daily challenges with customer service but we are committed to delivering the best possible service to all.  We will ensure that all our visitors are provided with a welcoming, comfortable and safe environment.

2. Actions

  • Staff Awareness and Understanding

    Our staff have signed up on line to be a dementia friend  


    2016 - Fourth Quarter Update

    New Member

  • Dementia Friendly Shop

    Hall Street offers an accessible environment for our customer to shop at their own pace, we have a chair to sit and wait for a loved one and have space between clothing allowing users to move around easily

    Being implemented

    2016 - Fourth Quarter Update

    New Member

  • Promote and Support the work of the Hadleigh Dementia Action Alliance

    We will promote and support the work of the Hadleigh Dementia Action Alliance and their aims of making Hadleigh a dementia friendly community by displaying a working to become dementia friendly sticker in our window as part the campaign to make Hadleigh High Street Dementia Friendly

    Being implemented

    2016 - Fourth Quarter Update

    New Member