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Keith Avis Newsagents

Keith Avis is a family business that has been working from the same High Street premises since 1969. We are privileged to be based in a listed building of significant architectural interest that has been in continuous use as a printing works since around 1770. I feel that family ownership is one of our great strengths - it enables offer a truly personal service to the community of Hadleigh, we know our customers by name and always have time for a chat.

Updated:
3 November 2016
Location:
East of England
Sectors:
Businesses and shops
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Keith Avis believes that is can make a difference for people with dementia and their carers by making a commitment to become more dementia friendly in three areas.

Commitment 1: Improve staff awareness and understanding.

Commitment 2: Review the physical environment of the shop

Commitment 3: Support the local community and promote the work of the HDAA

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Keith Avis offers a high level of customer service to customers, one of our key challenges will be getting new staff trained to ensure that all of our team can be supportive and understanding allowing those living with dementia to live well in our community.  We also work within a very tight footprint so space around isles is as much as we have room for. 

 

Member website

www.keithavis.co.uk

2. Actions

  • Improve staff awareness and understanding.

    Increased knowledge and awareness of dementia will make staff more confident when dealing with customers. They will have a greater understanding of potential scenarios, and as a result will be able to provide better customer service. We will ensure that we are patient and supportive to those struggling with their money and purses.  We will ask the HDAA to deliver a dementia awareness information session to our staff.  

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Review the physical environment of the store/premises.

    We plan to complete a dementia friendly environmental audit of premises to help us improve our environment for those living with dementia and their carers.    The audit will allow us to plan for physical improvements as part of our planned maintenance and repair schedule.  This will include  Reviewing signage, flooring, i.e.mats, etc

    Status:
    Planning

    2016 - Fourth Quarter Update

    New Member

  • Support the local community and work of the HDAA

    By signing up to the Hadleigh Dementia Action Alliance Keith Avis we will support the Alliance by sharing their work and displaying a dementia friendly sign in our business.  We will also distribute free tickets for community events to help promote them.

    We will share our stories with the Alliance to demonstrate how Keith Avis being a dementia friendly business supports Hadleigh’s aspiration of becoming a dementia friendly community.

     

    Status:
    Implementation

    2016 - Fourth Quarter Update

    New Member