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Portswood Solent Surgery

Portswood Solent Surgery is a General Practice Surgery with a high population of elderly patients. We have employed a nurse practitioner for older people to help manage our housebound patients and provide a higher level of care.

11 July 2017
South West
Local Alliances:
Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have a Nurse Practitioner for Elderly Care who has experience with health, acute and social care. We aim to enhance the patient experience by assessing the holistic needs of the patient with dementia. We have a carers protocol and links to local services with a system for highlighting carers on our records. We have a waiting room board dedicated to dementia with signposting and local support groups. We aim to have a closer relationship with our elderly psychiatric consultants.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to ensure the practice is forward thinking and has a united approach to dealing with patients with dementia. This involves educating all staff and re-thinking how we make our service easier to use. Time pressures in health care is always an issue, however we need to ensure we have appointments available for these patients plus appointments for their carers. We need to develop a strategy for maintaining care plans and updating which will need input from our technical team.

2. Actions

  • Develop a care plan

    Develop or utilise an existing care plan for patients with dementia to ensure all of the details are available at a glance for all health professionals. This will be uploaded to the patients notes and will be accessible for the patient at home.
  • Improve our Waiting Area

    Improve the signs in the waiting room to ensure patients can navigate easily. Ensure the noticeboard for carers and patients with dementia is updated and reviewed regularly.

    Being implemented
  • Discuss dementia with our PPG

    Discuss our action plan with our Patient Participation Group to generate ideas to make our practice more "dementia friendly". We conduct patient education talks and Dementia could be a focus for our next one.