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Jackson Lees

Lawyers based in Liverpool, the Wirral and Manchester. Jackson Lees is a unique law firm, small enough to value you as a client but large enough to have the expertise you need. No other law firm of our size in Liverpool and Manchester has the wide range of services to safeguard yourself, your family and your business and put your interests first. Communication is important to us. That’s why we use plain and simple English. You will always talk directly with your lawyer. And our ‘same day response’ means your question is never an inconvenience. You will be greeted with a coffee and a nice relaxing atmosphere at our offices, dispelling the myth that solicitors are intimidating.

Updated:
21 March 2019
Location:
North West
Sectors:
Legal
Local Alliances:
Manchester Dementia Action Alliance , Liverpool Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We recognise that persons living with dementia will wish to visit us to access legal services appropriate to them.

We are passionate about helping such people, their carers and families.

We will approach this issue through the actions we will now define, on a holistic and ongoing basis.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The organisation will need to provide the resources, particularly staff training and time, to address legal practice from this perspective.

Member website

www.jacksonlees.co.uk

2. Actions

  • Raise awareness for public facing staff

    We are investigating how best to provide staff training aimed at public facing and telephone answering staff.

    We are looking to provide dementia awareness sessions, with staff becoming dementia friends.

    We are sourcing copies of the booklet "How to help people with dementia: A guide for customer-facing staff" and other resource materials available from the Alzheimer's Society.

     

    Status:
    Initial Scoping, Planning
  • Accessibility of service

    We will address the entire range of issues associated with delivery of our services, with the needs of persons with dementia, their carers and family in mind.

    We will approach this with the published guidance of the Alzheimers's Society - for example the Dementia Friendly Physical Environments Checklist -   in mind.

    Status:
    Investigating, Planning
  • Awareness of specific services

    We will seek to raise awareness of services which may be of particular relevance to families, for example Lasting Powers of Attorney, their effects and advantages.

    Status:
    Being implemented