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The Dock Restaurant

The Dock is a family-run café and restaurant based at King Point Marina in Plymouth.

Updated:
28 October 2016
Location:
South West
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Dock is already well equipped to cater for older guests with easy wheelchair access, a lift and car park in very close proximity to the restaurant. We want to go that extra mile to make guests with dementia and their carers at ease when they visit us.

Although we don't know for sure, we suspect that quite a few of our regular customers have dementia and feel that as part of our customer service policy our team should feel comfortable and be able to spot possible signs of dementia. Having a higher awareness of dementia will be beneficial to both the customer and our team.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge includes ensuring each member of our team has a good understanding of dementia .

Member website

www.thedockplymouth.co.uk

2. Actions

  • Awareness sessions for the team.

    Claire Puckey (Dementia Friendly City Co-ordinator, Plymouth City Council) will come to The Dock to carry out three awareness sessions to each member of our team.

    Status:
    Delivered
  • Raising awareness via social media/website.

    With a large social media audience we will share the work we are doing with the Plymouth Dementia Action Alliance in order to raise awareness of dementia to our customers as well as potentially encouraging other businesses to get involved.

    We hope to be the first dementia-friendly restaurant in Plymouth.

    Status:
    Planning
  • Assessment of the restaurant premises.

    An assessment of our restaurant premises was carried out with support from Claire Puckey. We mapped out the customer journey, our facilities were checked and we were recommended ways in which we could make our restaurant more dementia friendly. We will implement as many of the recommendations as possible.

    Status:
    Implementation