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Curtis Whiteford Crocker Solicitors

Curtis Whiteford Crocker Solicitors is a leading law firm with offices in Plymouth, Torpoint and Tavistock and we place a real emphasis on providing clear advice to our clients, providing solutions not problems, and cutting through the bureaucracy to help you. We provide services to both individuals and companies with specialists in Wills, Probate, Attorneys and Deputies, matrimonial and conveyancing right through to litigation, agricultural law, business & employment law and debt/insolvency proceedings. We are committed to providing a clear and efficient service which is why we are proud to become a dementia friendly organisation, to ensure we can assist and support our clients in the best way possible. We are aware of the increasing number of people living with dementia and are keen to adapt our services to enable both them and their families to receive the highest level of care our clients have come to expect.

Updated:
28 October 2016
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Curtis Whiteford Crocker Solicitors already have an established Private Client team who specialise in areas of law pertinent to elderly and more vulnerable clients who may be living with dementia. a large part of becoming a dementia -friendly organisation for our business, is ensuring that our clients know, and can take advantage of the fact, that our services are designed to support persons living with dementia in a way that meets their personal needs. As well as supporting our clients on an individual basis, we also wish to increase our business's role and reputation in the local area to help boost awareness and support fundraising events, by participating in events such as Dementia Awareness Week and Carer's Week.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Some of the challenges we anticipate in delivering these outcomes would be having a limited amount of time in a busy and thriving law firm to achieve them in addition to our daily practices. In addition, the size of our firm may represent some challenges in terms of being able to be involved in all events through Plymouth.

Member website

www.cwcsolicitors.co.uk

2. Actions

  • All client-facing staff to attend dementia awareness sessions.

    We feel it is important that all client-facing staff as a minimum, including reception and telephone monitoring staff, attend a dementia awareness information session to ensure that at all levels of contact, our clients can be assured that our staff will have the awareness and understanding to assist them in the most supportive way possible.

    Status:
    Completed
  • Improve meeting room signage.

    We are aware that in our Plymouth office, where we have an older building, the building design may represent challenges to clients living with dementia. We already have in place procedures making it very easy for clients to request home visits, but as an office with 3 meeting rooms, the signage could be improved. In addition we could keep more leaflets/information in our waiting area to disseminate more awareness.

    Status:
    Being implemented
  • Ensure HR policies are dementia friendly.

    We will also be able to review our HR policies and practices to ensure that wherever possible a dementia friendly option is followed and used, to include recruitment right through to end of career support.

    Status:
    Initial Scoping
  • Ensure HR policies are dementia friendly.

    We will also be able to review our HR policies and practices to ensure that wherever possible a dementia friendly option is followed and used, to include recruitment right through to end of career support.

    Status:
    Initial Scoping