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Western Power Distribution

Western Power Distribution is the electricity distribution network operator for the Midlands, South West England and South Wales serving 7.8 customers. Our role is to ensure the power network of poles and pylons, cables, wires and substations delivers electricity to homes and businesses around the clock.

23 May 2017
South West
Local Alliances:
Bristol Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Through our regional stakeholder engagement work and our links in the local communities we serve, we have regular feedback directly with our customers which address their current concerns. We will also maintain close links with DAA to make sure our training is up to date and addressing emerging issues/changes

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We will review the actions with our stakeholders and with our customers directly

Member website


2. Actions

  • Awareness

    Publish an article in the WPD staff magazine “Powerlines” to raise awareness business wide

    This is sent to all WPD employees (past and present) 26,000 people. We will look for opportunities to extend awareness to among all staff that also have a customer facing role.

    Being implemented
  • Training

    30 members of the team have already undertaken a Dementia Friends session. This is going to be extended to all Contact Centre Advisors

    Being implemented
  • Point of contact

    Have a Dementia Friends Champion in the Contact Centre to be the point of contact for all queries and ensure that all new staff receives Dementia Awareness training

    Being implemented