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Valley Clinic

The Valley Clinic offers Physiotherapy treatment for both rehabilitation following injury or accidents, general fitness, maintenance and well-being. In addition, we have associates who offer sports and deep tissue massage, hypnotherapy, specialist children’s physiotherapy, podiatry and chiropody, plus a bi-weekly hidden hearing clinic. Our service offering means we have patients of all ages and levels of fitness and mobility. However, a significant proportion of our patient database is made up of retired people.

14 August 2018
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Due to the nature of our business, we spend time with our patients on a one to one basis.  As treatments are usually ongoing (particularly with more mature clients), we get a chance to really know them and can often spot subtle changes in their moods and behaviours.   With their permission, we can talk to their families and as we also work closely with local GP surgeries we can also report any concerns onto them.    


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

I don’t believe we have any specific challenges as such, however, our action plan details how we intend to ensure our clinicians are better informed as to what to look for.

Member website


2. Actions

  • Recognising Dementia whilst maintaining confidentiality

    The Valley Clinic Ethos is:-

    “We aim to consider patients’ needs and a positive patient experience as the focus of our business and the driver for investment in and development of our service.”

    In addition, our Mission Statement is:-

    “To provide excellent, individualised care with consideration of the patients’ overall wellbeing in a safe, welcoming and professional environment.”

    With these two statements in mind and also the nature of our business, we are already very aware of our patients’ issues and vulnerabilities. 

    We value the importance of ensuring that the patients we come into contact with are not made to feel any different if they are living with  dementia and that we demonstrate empathy not only with the patient themselves, but also those who may be supporting them.

    One of our challenges is ensuring the safety of our patients not only during treatment but supporting them in their day to day lives without breaching confidentiality (eg if we feel that relatives need to be made aware of any deterioration we have noticed or particular vulnerabilities).

    Being implemented

    2016 - Fourth Quarter Update

    New Member

  • Increase clinician awareness

    To improve our clinicians awareness (both those who work within the practice on a day to day basis and those who are associates – using our rooms to provide other holistic treatments) we will invite a local Dementia Friends Champion in to the clinic to present an awareness course.  If possible we will reach out to other clinics to see if they too would like to improve their knowledge and understanding.


    2016 - Fourth Quarter Update

    New Member

  • Assign a clinic dementia champion

    To assign a member of the team to become the Dementia Champion, taking responsibility for incorporating the Dementia Action Plan and to continue to hold awareness sessions for colleagues to increase an understanding of the condition.   

    Status: Sue Newman likely to take this role in view of her position as Practice Manager and previous involvement with DAA.

  • Continue to offer a dementia friendly environment

    Ensuring that the clinic is a relaxing space for patients and relatives alike.  We have recently gone through a stage of refurbishment, making subtle changes to the decor and surroundings to ensure we provide a calm, peaceful and restful waiting environment for our patients and their carers alike.  We also encourage those supporting patients with any difficulties, to be present at the treatment (providing the individual is happy for them to do so).


    2018 - Third Quarter Update

    Despite not having re-visited our entry for sometime (which is very remiss of me), the clinic has strived to ensure that it continues to provide an environment of understanding and support for all patients.  We see an increasing number of patients who are either directly or indirectly affected by Dementia and do our best to support them whatever way we can.

  • Improve patient and visitor awareness

    Creating a display with helpline information and working closely with our local organizations Alzheimer’s Society, Dementia Friends Ilkley and the local DAA to access flyers and Leaflets. To display a window sticker clearly to inform customers that we are Dementia friendly.

    Being implemented

    2016 - Fourth Quarter Update

    New Member

  • Fundraising to support local Dementia Friendly Activity

    Explore opportunities to fund raise/sponsor some local Dementia Friendly activity.


    2016 - Fourth Quarter Update

    New Member