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Santander - Pudsey

We are as organisation are committed to helping everyone access banking on their terms.

9 November 2016
Yorkshire and Humber
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a region and an organisation, we are committed to understanding the challenges that effect those who suffer with dementia and those that support them. In understanding these challenges, we will ensure that we as an organisation and as individuals can support them all to access banking services in a way that is appropriate to their needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The understanding of what dementia is and how it affects people living with dementia, their families and their wider support networks.

We often have a preconception of what dementia is and how we should act however locally deivered training has highlighted that our preconceptions are often wrong.

Member website


2. Actions

  • Helping my team to understand

    To help my team how they can support those effected by dementia.

    A member of dementia action alliance to attend branch training and deliver an update on the work of the dementia action alliance.

    Delivery of quiz presented by DAA to challenge teams preconceptions.

    Review of previous experience of assisting someone effeted by dementia.

    Team to contribute to discussions about how they have been effected and share if comfortable some of the issues they have faced

    Display of key DAA agreements in staff room - these will be reviewed and discussed on a regular basis in branch training.

    Being implemented