What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Abney and Baker

Abney and Baker are changing the way private individuals can access care and support. We deliver quality, punctuality, reliability, and continuity of service, and a dedicated Client Manager. Our services are designed around individuals with their own support needs, those supporting their loved ones, and residential home managers looking to help their residents access additional social support services.

25 November 2016
South West
Care, Domiciliary Care, Social Care
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Designing a service around your individual needs requires a new way of looking at those services - They need to be flexible, inclusive, and personal.Designing the service this way will help people to retain their sense of belonging, and continue to be a valuable part of both family and community

At Abney and Baker we have many years previous experiences between us, and have often seen services delivered in a 'standard' way. We therefore set out from the very beginning to work in a flexible, inclusive and personal way.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Although the Care Industry is slowly recognising the need to look at people as individuals, we at Abney and Baker are often seeing commisionning bodies still prescribing a standard care service to those with Dementia.

We find that developing a flexible, inclusive, and personal care plan works well for those that arrange their own care, either privately funded or Direct Payments.Where Direct Payments are not wholly suitable, we suggest Managed DP's are put into place. 

Member website


2. Actions

  • Direct Payments

    We will continue to direct individuals to Direct Payments, whether managed by a provider or by the person.

    We will continue to also explain to people how direct payments work, and what the benefits are, sharing our knowledge to enable more people to be able to access a service that is flexible and designed around their needs.

    Being implemented
  • Ongoing Training

    We provide our staff with 3 separate training courses on Dementia within the first three months of employment. We are further developing an additional training course in Dementia to include workbooks. We are awaiting training dates for all current staff members from the Dementia Action Alliance so that they can all become Dementia Friends. A full awareness of Dementia will further enhance the service we provide.
    Being implemented
  • Developing Life Books

    We are currently liaising with a local charity to volunteer our time to them in development of life books for people with Dementia in our local community