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Tickle Hall Cross Solicitors

We are a long established firm of solicitor with offices in St Helens and Prescot providing advice and support to local people for over 150 years. We have a down to earth and understanding approach to all our clients coupled with the necessary expertise and commitment to get results. We place great importance on getting to know you and understand your individual needs.

Updated:
9 November 2016
Location:
North West
Sectors:
Legal
Local Alliances:
St Helens Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our Private Client Department is committed to delivering services of the highest quality to meet the individual needs and concerns of our client, their families and their carers.

We understand that it is important for those who come into contact with people with dementia and their carers to have a good understanding of dementia and related issues. We aim to offer an environment where clients feel relaxed and comfortable discussing their legal matters. We want our clients to feel that we understand the issues and difficulties they may be facing. We recognise that a diagnosis dose not automatically mean that an individual can no longer be involved in decisions that may effect their lives and we encourage clients to take control of the decision making process for as long as possible. We are happy to guide clients and their carers through the matters they should consider when first faced with a diagnosis of dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge is to advise clients, their families and their carers that being proactive and taking advice at the earliest opportunity is best. Ensuring that our team have a good understanding of dementia, that the environment of our offices are dementia friendly and that our written materials take into account the needs of clients living with dementia.

Member website

www.ticklehallcross.co.uk

2. Actions

  • To work within our local community in raising awareness of dementia

    To work with local charities, hospices, hospitals and support groups to provide help and advice to families touched by dementia by providing talks to help individuals and their families and carers plan for the future.

    Status:
    Planning
  • Dementia Friends

    We aim for all our Private Client Department solicitors and support staff to become Dementia Friends.
    Status:
    Being implemented
  • Review Office environment

    Ensuring that our offices are as accessable as possible for people living with dementia.

    Status:
    Being implemented
  • Review information leaflets

    Ensuring that our written materials take into account the needs of our clients living with dementia.

    Status:
    Delivery