The Quarter Jack Surgery

The Quarter Jack Surgery aims to give you the best possible care. These are the standards set within the practice for the benefit of our patients. You can expect to: be registered with a doctor apply to change your doctor if this becomes necessary have appropriate drugs and medicines prescribed be referred to a consultant acceptable to you when your doctor thinks it necessary, and to be referred for a second opinion if you and your doctor agree this is desirable have access to your health records, subject to any limitations in the law know that those working for the NHS are under a legal duty to keep the contents of your records confidential be given detailed information about local family doctor services through NHS Choices receive a copy of the Practice Leaflet, setting out the services provided receive a full and prompt reply to any complaints you make about NHS services be offered a health check when joining a doctor’s list for the first time

Updated:
23 November 2016
Location:
South West
Sectors:
Medical
Local Alliances:
Wimborne Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

By becoming a recognised dementia friendly (DF) surgery, we hope to extend, enhance and improve our community role in providing people with high quality personal and sympathetic care, managing their treatment and support whatever their needs. Personal choice and control becomes increasingly difficult to maintain with dementia, and it is our role to ensure we support carers and those they care for at all stages of their journey, to ensure that the right decisions are made in the right way and at the right time for those in our care.The person living with dementia and their carer/s are necessarily at the centre of what we do for them, and the DF process has helped us bring together various actions, some of which we had been doing, and some of which are new to us, to ensure that we continue at all times to remember the person behind the dementia. This will include helping people find the right kind of support (sometimes provided by our practice, sometimes not) and information that they need. We see ourselves, particularly with the ageing population in the Wimborne area, as a vital part of Dementia Friendly Wimborne, and aim to support that approach in any way we can. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have applied ourselves enthusiastically to the demands of the DF process, but have been pleasantly surprised by how much we have been able to incorporate, and indeed how much we already had in place. Our challenge will be to ensure we maintain this through natural staff changes, and the constant and heavy demands of general practice. We will do this by taking advantage of the ongoing support the project offers (eg web links for further training) and, as with much of the process, that it is incorporated into our everyday processes.

2. Actions

  • Raising Awareness

    The Dementia Champion role should work with other organisations and work with each other to create more awareness and understanding of Dementia. By doing this making our surgery and the area we are in be more Dementia Friendly 

    Status:
    Planning
  • Training

    More training in Dementia, so we can help support people suffering with this disease as well as supporting the family and all carer's involved in their care . 

    Status:
    Planning
  • Dementia Friendly

    Safe environments for everyone , Staff, Carer's / cared for , and to make everyone feel supported.
    Status:
    Planning