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Salford Citizens Advice Bureau

Salford CAB is an independent charity which provides free, confidential, impartial advice to everybody in the Salford area regardless of race, gender, sexuality, age or disability. We offer advice in various formats including face to face, by telephone and email.

4 October 2016
North West
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Salford CAB is a key advice organisation in Salford and covers the whole of the City across a number of bureau sites and outreaches.  Our key aim is to improve the quality of our clients' lives through access to advice and information.  We have dedicated health focused projects who support our bureau service in highlighting the health needs of our clients and their carers.  We also work closely with other agencies and partners in the city to share good practice and information.  By continuing with this approach and strengthening our partnership working we will work towards becoming dementia friendly.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we always face are reduced resources in a time of greater demand for our services.

We are also limited for space as we occupy a number of local authority buildings which are shared spaces.

We have over 80 volunteers which will mean training has to be staggered.

Member website


2. Actions

  • Awareness raising and training plan.

    All of our staff and volunteers will be invited to attend a dementia awareness session. The purpose of this training session will be to further their knowledge about dementia and to help them recognise the key signs of somebody living with dementia. We will also access electronic training resources to increase awareness of staff members.

  • Make premises compliant

    For our own premises we will use the Alzheimer’s Society Dementia Friendly Physical Environments Checklist to assess our premises and aim to meet as many of the recommendations as the premises allow.

    Initial Scoping
  • Staff to become dementia friends.

    We will encourage all of our staff to register as Dementia Friends and display the logo appropriately. This will raise awareness of the support available for people with dementia and their carers within the bureau.