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Vision Express, Falmouth

Built on a passion for the optical profession and a drive for unparalleled customer service, Vision Express opened its first store in 1988 in Newcastle. Part of Europe's largest optical retail group GrandVision, Vision Express has more than 390 stores nationwide and continues to maintain its position as one of the leading and most trusted opticians in the UK and Ireland. In Europe Vision Express continues to strengthen its position through sister eye care brands Grand Optical, Solaris and Generale D'Optique.

Updated:
1 April 2015
Location:
South West
Sectors:
Retail
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1.   How do you play your part in delivery of the declaration? What could you do to ensure people with dementia and/or their carers receive the best possible service/help?

We provide goods and services to people with dementia that support them in their daily living and enable them to stay at home and in their community, enjoying the best quality of life for longer

Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 

By enabling people living with dementia to be part of the community and continue to do daily and social activities.

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

Awareness is most important, empathy and good service is vital.

2.   What are the difficulties you foresee in getting to a point where you can meet the actions described in question 1?

Lack of knowledge amongst our staff/community.

Limited time, resources and/ or a stretched budget.

Even if we are short staffed we would aim to provide the best service.

2. Actions

  • Staff awareness

    Improving staff understanding of dementia, how to recognise the signs and how to respond appropriately by giving every member of staff a copy of the FDAA booklet

    Status:

    2015 - First Quarter Update

    Ongoing