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Hadleigh Mobility Centre Limited

Hadleigh Mobility Centre; the home of high quality mobility products in Hadleigh & surrounding areas. As a family business, we offer a friendly, personal service, and specialise in helping our customers to find the perfect product for their individual needs. With an extensive range of wheelchairs, mobility scooters, rise and recline chairs, stairlifts and mobility aids to choose from, we can supply everything you need to enjoy independent living at home. We offer a great selection of mobility products are on display at our showroom, there is also a large outdoor area where you can test drive our mobility scooters. We also offer home demonstrations, so contact us now to speak to our expert team.

Updated:
30 September 2016
Location:
East of England
Sectors:
Businesses and shops
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Hadleigh Mobility Centre believes that is can make a big difference for people with dementia and their carers by making a commitment to become more dementia friendly in three areas.

Commitment 1: Improve staff awareness and understanding.

Commitment 2: Review the physical environment of the store

Commitment 3: Stock dementia friendly living aids

Commitment 4: Support the local community

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Hadleigh Mobility Centre already offers a high level of customer service to our users and the community and improving the staff awareness and understanding to dementia will help this happen, one of our key challenges is the restricted space that we work in.

2. Actions

  • Improve staff awareness and understanding.

    Increased knowledge and awareness of dementia will make staff more confident when dealing with customers. They will have a greater understanding of potential scenarios, and as a result will be able to provide better customer service.

    We intend for all staff to become more dementia aware by attending a dementia awareness information session.

    We intend to educate all staff in the ‘top tips for customer facing staff’ list of tips to help us to deliver better customer service to people with dementia.

    We intend to review the retailer guide to dementia to support our work on becoming a dementia friendly business

    Status:
    Planning

    2016 - Third Quarter Update

    New Member

  • Support the local community

    By signing up to the Hadleigh Dementia Action Alliance the Hadleigh Mobility Centre will be fully informed of the local work being delivered to support those living with dementia to live well .

    Status:
    Implementation

    2016 - Third Quarter Update

    New Member

  • Review the physical environment of the store

    We plan to complete a dementia friendly environmental audit of premises to help us improve our environment for those living with dementia and their carers.    The audit will allow us to plan for physical improvements as part of our planned maintenance and repair schedule.  

    Status:
    Planning

    2016 - Third Quarter Update

    New Member

  • Stock dementia friendly living aids

     Working with the HDAA and www.unforgettable.org we aim to sell dementia friendly living aids to allow local community access to items otherwise only available online.

    Status:
    Planning

    2016 - Third Quarter Update

    New Member