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Home Instead Senior Care

Home Instead Senior Care in Norwich specialises in supporting older people to live comfortably and safely in their own homes. Our services include companionship, social activities, light housekeeping, meal preparation, shopping and errands, personal care, medication reminders and more specialised dementia and Alzheimer’s care. Care is provided by our carefully selected CAREGivers, who are matched to each client and visit at a time that the client requests. Our clients' needs range from companionship and weekly help around the home to daily personal care. The team in Norwich is committed to providing the same quality of care for our clients as we would for our own parents. We passionately believe that appropriate support to help an individual remain living in their own home can dramatically improve both quality and length of life.

1 December 2016
East of England
Care, Social Care
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Home Instead Senior Care Norwich are committed to improving the lives of older people in Norwich. We provide relationship-led care which is designed around the needs of the individual with dementia and their family carers. The aim of the care is to enable the individual to maintain their own independence, abilities and wellbeing. We support those individuals to both live safely in their own homes and remain engaged in the community where they live. The relationship between Caregiver and client helps the person with dementia to feel valued, in control of their life and part of their local community.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges to delivering these outcomes are the availability of suitable staff and financial resources to continue to innovate and deliver a high quality relationship-led care service.

2. Actions

  • To provide public education programmes that help the public understand dementia and how to care for those with the condition

    We provide a range of free educational activities to improve the public understanding, care and support of people with dementia. These include:

    - Delivering Dementia Friends Sessions to adults within the Norwich area

    - Delivering Dementia Friends Sessions to school children via their morning assemblies

    - Delivering free Dementia Workshops that train professionals and family carers how best to care for the person with dementia

  • To ensure all CAREGivers continue to achieve the Home Instead Senior Care City & Guilds Dementia Care Qualification

    All Home Instead Senior Care Norwich Caregivers to complete bespoke training leading to a City & Guilds qualification in dementia care. This will help ensure we continue to provide high quality care to clients with dementia.

  • To innovate and continually improve our high quality, person centred and relationship-led care service

    Home Instead Norwich to continually review our practice and investigate opportunities to innovate and improve our services to clients and their families and our support and education of staff.

  • To be an active member of the Norwich City Dementia Action Alliance

    Home Instead Senior Care will be an active member of the Norwich City Dementia Action Alliance (NCDAA). We will engage with people and organisations across the city to improve the wellbeing of people with dementia and their carers. We will use our expertise, contacts and passion for care to help achieve the aims of the NCDAA.