Our Offices are located in Bolton, Bury, Prestwich / Whitefield and Worsley and we are proud to sell and rent property all across the North West of England. Cardwells estate agents and lettings agents offer a range sale and rental services for both residential property and commercial property in Bolton, Bury, Prestwich/Whitefield and Worsley. We are dedicated to achieving success for you in selling or renting your property and to this end our offices are open seven days a week, offering accompanied viewings by appointment only, and, open market valuations.
- 20 September 2016
- North West
- Local Alliances:
- Salford Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Providing a dementia friendly customer service and environment to encourage people living with dementia to visit our premises and feel comfortable here. This will improve their confidence and well being and help reduce the stigma which still exists around the condition.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Lack of understanding amongst our staff and current customers about the challenges experienced by people living with dementia (and their carers) and what we can do to make life better for everyone.
Improve staff awareness
Encourage all customer facing staff to complete the online dementia friends registration and/or attend local dementia friends sessions.
Provide access to the booklet "How to help people with dementia - A guide for customer facing staff."
Review the customer environment using checklist provided and make any immediate changes we can, noting those we can make at the next refurbishment.
Support the Dementia Friendly Communities campaign in the area
Join the local Dementia Action Alliance and display the logo publically, informing customers why this is important.