Camrose Medical Partnership, Basingstoke
Camrose Medical Partnership is a GP Practice providing primary care to Basingstoke and surrounding areas. Our aim is to provide our patients with high quality care, in a safe and comfortable environment. As a Practice, we strive to meet the needs of our patient population whilst respecting confidentiality, patient choice, dignity and autonomy.
- 4 September 2016
- Care, Communication, Health, Medical
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We are involved in the whole journey from identifying and assessing early symptoms, arranging referral to specialist services to confirm diagnosis, supporting patients and their carers to live well with dementia and providing support and holistic end of life care. We aim to provide high quality care and improve outcomes at all stages of this journey.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
General Practice is experiencing ever increasing demand and complexity with very limited funding. The main challenge is to provide comprehensive care and support with limited resources.
Dementia Awareness raising for staff
Ensure all customer facing staff are dementia aware
Dementia Awareness raising for clinical staff
Ensure all clinical staff (GPs, nurses and health care assistants) are well informed about Dementia.
Dementia Awareness training provided by Wessex Academic Health Science Network for clinical staff which was disseminated to those unable to attend and to administrative team
Working in partnership with patients and carers
Involve patients and carers in decisions about their care, keeping them well informed
Patients are encouraged to be involved in decisions about their care from the outset e.g. in the decision to refer for specialist assessment. .We are implementing a process to offer to involve carers as well as patients where the patient wishes this e.g. in copying appointment letters and documenting consent to discuss medical matters where appropriate.
- Being implemented
Improved monitoring and support for patients and their carers
Implement a robust recall system to ensure all patients (and where appropriate their carers) are offered an annual review assessing their physical and mental health as well as addressing any social needs.
We have improved our system for arranging annual review of patients with dementia and their carers, extending appointment times and ensuring a more holistic care plan is produced. Over the next year all patients living with dementia will be offered this comprehensive review.
- Being implemented
Improved detection of early dementia
We have already improved our detection of patients with dementia. We will continue to be vigilant, offering memory assessment where indicated and referral to specialist services if concerns are raised
We have increased our prevalence (the number of patients on our list in whom we have identified dementia) by more than 100% since starting work on this project. Once a patient has a formal diagnosis we can then offer the extra support and medical care that they need. We will continue to identify and assess those patients who have concerns about their memory or may be at risk of dementia to ensure early referral where appropriate and thus early support.
Improved environment for people with dementia
We are working with our Patient Participation Group to ensure we follow guidelines on ensuring the surgery environment is Dementia Friendly
We asked our PPG to assess the surgery environment against The Kings Fund recommendations to ensure it is as Dementia Friendly as possible and have made changes to improve the environment.