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The Malaga Drift Company

Malaga Drift is a new coffee lounge in the heart of Eccles in Salford, offering local people the opportunity to step aside from the stress of the day, relax, unwind, meet friends and just take time out to enjoy delicious refreshments.

1 September 2016
North West
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We want our coffee lounge to provide a dementia friendly customer service and environment to encourage people living with dementia to visit our premises and feel comfortable here.

We hope this will improve their confidence and well-being and help to reduce the stigma which still exists around the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As for most high street businesses our main challenge is tackling a lack of understanding amongst our staff and current customers about the challenges experienced by people living with dementia (and their carers) and what we can do to make life better for everyone in the community.

2. Actions

  • Improve staff awareness

    We will encourage all our coffee shop staff to complete the on-line Dementia Friends registration and / or attend local Dementia Friends / Customer Awareness sessions and provide access to the booklet ‘How to help people with dementia – A guide for customer-facing staff’


    2016 - Second Quarter Update

    August 2016 - New member

  • Make our coffee lounge environment more dementia friendly wherever possible

    We will review our customer environment using the dementia friendly environment checklist provided and make any immediate changes we can now, noting those we can make at the next refurbishment


    2016 - Second Quarter Update

    August 2016 - New member

  • Support the dementia friendly communities campaign in Salford

    We are joining the Salford Dementia Action alliance and will display the 'working to become dementia friendly' logo publically, informing our customers why this important


    2016 - Second Quarter Update

    August 2016 - New member