What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

PCT Healthcare ltd (T/A Tims & Parker Pharmacy)

The company’s pharmacies serve the communities of Chesterfield, Dronfield, Clay Cross, Walkden, Manchester, Pendlebury, Salford, Leigh and the High Peak areas. For many years we have delivered a friendly healthcare service, at the heart of many communities and this is by way of the great team of people who have worked so hard, and loyally for the Company. Company Vision - 'To deliver a high quality healthcare service to our Customers, empower our Staff and develop our future with Suppliers'

Updated:
1 September 2016
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At PCT we want to make sure we are providing a dementia friendly customer service and environment, to encourage people living with dementia to visit our premises and feel comfortable here. This will improve their confidence and well-being and help to reduce the stigma which still exists around the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge we face is the lack of understanding amongst our staff and current customers about the challenges experienced by people living with dementia (and their carers) and what we can do to make life better for everyone.

Member website

www.pcthealthcare.com

2. Actions

  • Improve staff awareness

    Encourage all our customer facing staff to complete the on-line Dementia Friends registration and/or attend local Dementia Friends/Customer Awareness sessions and provide access to the booklet 'How to help people with dementia - A guide for customer facing staff'

    Status:
    Planning

    2016 - Second Quarter Update

    August 16 - New member

  • Make our store environments more dementia friendly where possible

    We are reviewing our customer environments using the dementia friendly environments checklist, making any immediate changes we can now and noting those we can make at the next refurbishment.

    Status:
    Planning

    2016 - Second Quarter Update

    Aug 2016 - New member

  • Support the dementia friendly communities campaign in Salford

    We are joining the Salford Dementia Action alliance and will display the Dementia Friendly Communities 'working to become dementia friendly' logo publically, informing customers why this important and helping raise awareness

    Status:
    Planning

    2016 - Second Quarter Update

    August 2016 - New member